Our Bechtle service bundles for your Cisco infrastructure.

As a Gold-certified partner in all Cisco architectures, we offer comprehensive service bundles for the complete Cisco Classic Portfolio. Thanks to our specialists’ many years of experience and certified technicians, you can be sure you’ll receive optimum performance. The services included in our service bundles can be viewed in the Portfolio Matrix under Our service products.

With the Bechtle Cisco Premium Service, we provide case management for you in the event of service. By Opening a ticket, our service unit will be able to look into your issue and get back to you as quickly as possible. Our close collaboration with Cisco means we can handle everything to do with the service contract for you.

Opening a ticket.

Send your support request using our form.

Head of Business Development
Cisco at Bechtle

Randolph Zeilmann

Bechtle and Cisco have been working closely together since 2005. A Cisco Gold status partner since then, Bechtle’s new Master certifications not only substantiate the IT company’s expertise surrounding Cisco products and solutions, but also attach the seal of excellence to its professional services offering in this area. Bechtle Hosting & Operations and our Cisco Competence Centre Bonn work very well together to be the service partners our customers can rely on.

Our service products.

Service	Bechtle Cisco Lifecycle Service	Bechtle Cisco Premium Service	Bechtle Cisco Subscription Service	Cisco Solution Support	Cisco Smartnet Service
Single Point of Contact	Bechtle – 24 × 7 × 365 (30 min feedback time included)	Bechtle – 24 × 7 × 365	Bechtle – 24 × 7 × 365	Cisco TAC – 24 × 7 × 365 (30 min feedback time included)	Cisco TAC – 24 × 7 × 365
Language	German, Englisch	German, Englisch	German, Englisch	Englisch	Englisch
Troubleshooting				—	—
Software deployment
Support multi Vendor solution deployment		—	—		—
Escalation management		—	—	—	—
Changemanagement		—	—	—	—
Hardware delivery			—
On-site hardware exchange (on-site)			—
System recovery				—	—