Cisco Premium Service

Our Bechtle service bundles for your Cisco infrastructure.

As a Gold-certified partner in all Cisco architectures, we offer comprehensive service bundles for the complete Cisco Classic Portfolio. Thanks to our specialists’ many years of experience and certified technicians, you can be sure you’ll receive optimum performance. The services included in our service bundles can be viewed in the Portfolio Matrix under Our service products.

With the Bechtle Cisco Premium Service, we provide case management for you in the event of service. By Opening a ticket, our service unit will be able to look into your issue and get back to you as quickly as possible. Our close collaboration with Cisco means we can handle everything to do with the service contract for you.

Opening a ticket.

Send your support request using our form.


Head of Business Development
Cisco at Bechtle

Randolph Zeilmann

Bechtle and Cisco have been working closely together since 2005. A Cisco Gold status partner since then, Bechtle’s new Master certifications not only substantiate the IT company’s expertise surrounding Cisco products and solutions, but also attach the seal of excellence to its professional services offering in this area. Bechtle Hosting & Operations and our Cisco Competence Centre Bonn work very well together to be the service partners our customers can rely on.

Our service products.



Cisco Solution Support
Cisco Smartnet Service
Single Point of Contact Bechtle – 24 × 7 × 365
(30 min feedback time included)
Bechtle – 24 × 7 × 365 Bechtle – 24 × 7 × 365 Cisco TAC – 24 × 7 × 365
(30 min feedback time included)
Cisco TAC – 24 × 7 × 365
Language German, Englisch German, Englisch German, Englisch Englisch Englisch
Software deployment

Support multi Vendor solution deployment

Escalation management

Hardware delivery
On-site hardware exchange (on-site)
System recovery
Bechtle Cisco Premium Service.

We’ve got all bases covered.

Bechtle Cisco Subscription Service.

Your service for flexible licencing models.

Cisco Customer Success Management.

How you benefit from Customer Success Management from Bechtle and Cisco.

Completely secured.

Bechtle Cisco Subscription Service. The right service for your licences.

Never miss a thing

We manage your service contracts.

Have questions? We’ll be happy to help you find what you need.


Get in touch with your account manager:

Megan Steinmüller

Send e-mail