“Digital experiences shape employee motivation and engagement.”

The Digital Employee Experience, or DEX for short, describes all digital interactions and experiences employees have at the workplace. That means everything from using software for day-to-day tasks to collaborative platforms and automated processes. The aim is to establish an intuitive, productive and non-disruptive environment in which employees can work with a central device. All DEX initiatives place employee experience and satisfaction at the heart of their approach.

Definitely. Hybrid working and digital collaboration have become the standard, meaning DEX can be a decisive competitive advantage. Employees expect a modern and efficient workplace that allows them to work from anywhere with ease. However, there’s no ‘one size fits all’ solution. Workplaces have to be designed according to the people who will be using them and for maximum performance, you need modern technologies, digital and automated processes and robust digital capabilities. Organisations that don’t tackle these challenges head on risk lower productivity and an increase in employee turnover.

One of the biggest obstacles tends to be the silo mentality prevalent in businesses. HR, IT and specialist departments need to work more closely together to understand staff needs, deploy perfectly-suited digital solutions and drive change. Outdated systems and handling sensitive data are also challenging and our goal is to provide customers with a clear path to enhancing the employee experience—one that is grounded in current practice and built to last. 

Yes, which is precisely why we work with interdisciplinary teams—and not just in collaboration with our customers. We bring together experts from various disciplines such as IT business architects who align technology with processes, and change specialists who coach leaders and actively guide the transformation. We at Bechtle have the expertise to establish clear priorities, address critical challenges in the digital workplace, and develop our employees’ skills to ensure they can work effectively with modern technologies. In this way, we can boost the resilience of IT infrastructures by preventing recurring issues that lead to operational downtime.

A positive digital employee experience boosts motivation and fosters employee retention, while also reducing downtime and improving efficiency. A great example is a well-designed onboarding process that conserves resources and inspires motivation from day one. A modern workplace also plays a key role in shaping the employer brand—offering a distinct advantage in attracting top talent. What’s more, DEX can further accelerate the digital transformation by driving process optimisation towards essential digitalisation and automation—thereby supporting strategic business objectives.

I’m sure of that. To remain competitive, businesses need to constantly evaluate and modify their processes. Technologies such as artificial intelligence and automation will continue to enhance the digital employee experience—for instance, through personalised offerings and intelligent workflow management systems. The pace of development remains highly dynamic. DEX is a responsibility that requires dedicated ownership within the organisation, as it involves a continuous, company-wide evolution.

Absolutely. Through our recently established partnership with Nexthink, we’ve further strengthened our expertise in the field of the Digital Employee Experience. We recognise that, in a volatile environment, making a lasting, positive impact on the digital experience within businesses is only possible through close collaboration with strong, like-minded partners. Our focus remains firmly on employees, who are at the heart of all our initiatives. From day one and throughout their daily routines, they should feel fully supported by smart, intuitive technologies.