Challenge.

Axel Springer was looking for a future-proof and partnership-based solution for managing the IT landscape of its German media brands. After switching to a new service provider, all client management services were to be ensured with high service quality. The new partner was not only to take on all tasks relating to the client lifecycle, but also respond flexibly to the needs of the users and actively shape the collaboration. This included onsite support, 1st and 2nd level support, software and hardware management as well as the operation and administration of the M365 tenant.

The high motivation of all those involved was noticeable in every phase of the project - from the tender to the smooth transition to operation. The cooperation was consistently professional and characterized by a spirit of partnership, and I am convinced that with Bechtle we have a strong partner at our side who will significantly support our path to becoming the leading transatlantic media company.

Lars Kotte, CIO Axel Springer SE

Solution.

Bechtle was awarded the contract for the framework agreement. Bechtle established a comprehensive service desk at Axel Springer with 1st, 2nd and 3rd level support - always SLA-based and with continuous monitoring. A physical contact point in Berlin (a Service Point) offers employees direct access to hardware and IT services. At the Hamburg site, the service point is available on a weekly basis. Bechtle also provides all devices as required via the hardware framework agreement and handles the entire lifecycle, including ordering, refueling and remarketing.

Bechtle also operates Axel Springer's M365 tenant using the evergreen approach and manages it via a central dashboard in Microsoft Intune. This ensures that all applications run reliably at all times. For specific projects and requirements, Axel Springer also makes use of Bechtle's Professional Services via a rate card at fixed conditions. This allows the media company to react flexibly to changes and always has the right specialists on hand without rigid silos. Bechtle always acts as a reliable partner at eye level: trustworthy, equal and reliable.

Business benefits.

 

  • Central support: One contact for all IT services.
  • Trusting cooperation: transparency and communication at eye level.
  • Increased efficiency: Optimized client and software support.
  • Prompt implementation: Fast provision of new services.
  • Stability: Maximum IT availability and performance.
  • Scalability: Flexible adaptation to new requirements.