Otto Group one.O GmbH – End-to-end IT lifecycle management with full-service support.

Challenge.

As a digital transformation partner, one.O develops reliable and forward-thinking solutions for the Otto Group. In a fast-growing e-commerce environment, the group faces a steady stream of IT requests from employees. Ensuring smooth operations falls to Otto Group one.O. But how can the service workload be managed efficiently? It takes a partner who understands the workflows, thinks ahead, and delivers consistent quality. One who ensures a smooth user experience. Whether it’s ordering, delivery, device replacement or returns—everything needs to be simple, fast and efficient. That calls for a team that integrates seamlessly into one.O’s organisation.

Solution.

one.O first commissioned Bechtle in 2017 to handle IMAC services (Install, Move, Add, Change) and manage new hardware. In 2025, the contract was extended for another four years. A dedicated team of seven specialists ensures efficient IT management and dependable service on the Otto Campus in Hamburg. At the service desk on the Otto Group Campus, employees can collect devices, return them, or request support—quickly, directly and hassle-free. Bechtle’s team is always on hand, taking care of everything: workstation setup, repairs, imaging, AV equipment and mobile device support. Bechtle also manages the entire hardware catalogue for the Otto Group—from order to delivery. Group companies including Hermes, bonprix and others place their hardware orders centrally from a tailored catalogue and with a dedicated point of contact for coordination. Bechtle handles logistics, stocks equipment, and delivers to over 15 locations across Germany, Switzerland, Poland and Spain. The solution is tailored to each group company, seamlessly integrated into their systems, and increasingly automated through technologies like Microsoft Autopilot—delivering significant added value to the Otto Group. Otto Group one.O and Bechtle work together in a spirit of partnership, marked by trust, transparency and close coordination. The teams stay in regular contact and make decisions together, always with a shared goal in mind: delivering a seamless, modern IT experience with outstanding service and local presence.

Business benefits.

• Seamless integration into the service ecosystem through aligned processes.
• Enhanced user experience thanks to continuous improvement and service expertise.
• International delivery with on-site and managed services in over 180 countries.
• Reliable operations with consistently high user satisfaction.
• Flexible adaptation through agile resource planning, local presence and European organisation.
• Client lifecycle expertise with flexible warehousing, device customisation, and scalable stock management.
• Catalogue-based procurement management for fast, efficient processes across the Otto Group