HP Service Care Packs.

Premium Support.

Enhanced predictive coverage.

Limit interruptions with HP Premium Support, a smart service that alerts of potential device issues using predictive AI-powered insights, automation, and proactive 24/7 support for our fastest diagnosis and repair—wherever work happens.^1,2 HP Premium Support brings with it accelerated problem diagnosis and remediation, helping users get up and running quickly. Pop-up alerts on end users’ devices and automated case generation minimise disruptions by opening a repair case as soon as the detected issue is acknowledged by the end user or IT admin. The repairs are scheduled at their convenience. HP Premium Support is offered for most HP commercial desktops and laptops, Chromebooks and retail point of sale systems (RPOS).

Service highlights.

AI-backed predictive issue detection
Alerts
• 24/7 remote support from experts
• Convenient on-site repairs
• Automated ticketing for optimised support

HP Support terms: 3/4/5 years

Premium add-ons.

Data sheet (German)

Premium+ Support.

Enhanced predictive coverage.

Limit interruptions with HP Premium+ Support, a smart service that alerts of potential device issues using predictive AI-powered insights, automation, and proactive 24/7 support for our fastest diagnosis and repair—wherever work happens.^1,2 HP Premium+ Support brings with it accelerated problem diagnosis and remediation, helping users get up and running quickly. Pop-up alerts on end users’ devices and automated case generation minimise disruptions by opening a repair case as soon as the detected issue is acknowledged by the end user or IT admin. The repairs are scheduled at their convenience. HP Premium+ Support is offered for most HP commercial desktops and laptops, Chromebooks and retail point of sale systems (RPOS).

Service highlights.

AI-backed predictive issue detection
Alerts
• 24/7 remote support from experts
• Convenient on-site repairs
• Automated ticketing for optimised support
Access to HP service experts^{3, 4}

HP Support terms: 3/4/5 years

Premium+ add-ons.

Data sheet (German)

Want to find out more?

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Fabian Hotrich

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¹HP Essential Support, HP Premium Support and HP Premium+ Support are available at the time of device purchase. Predictive insights and proactive support are only available with HP Premium+ Support. Select HP Workforce Solutions require an HP Insights agent for Windows, Mac, and Android, available for download at https://admin.hp.com/software. For full system requirements and services that require the agent, please visit https://admin.hp.com/requirements. The agent collects telemetry and analytics around devices and applications that integrate into the Workforce Experience platform and is not sold as a stand-alone service. Internet access with connection to the Workforce Experience platform is required. HP follows stringent GDPR privacy regulations, and the platform is ISO27001, ISO27701, ISO27017 and SOC2 Type2 certified for Information Security.

² Service levels and response times may vary depending on your geographic location.

³ Requires creating a case through MyHPSupport.com.

⁴ Prioritised support is providing a queue placement in front of warranty and other transactional service customers if there is a resource or part constraint.