Bechtle Help Centre.

Additional information: Why does Bechtle need the serial or contract number?

You will receive your items faster by providing us with this additional information. The serial number can always be found on the hardware itself or on the license (certificate). Thus the contract number is always provided with software manufacturer information.

Help topics at a glance.
General

What type of content does our platform offer and who can shop at Bechtle.

Orders

Where you can find your order history, track, cancel or modify current orders, and set order limits for users.

Shipping and delivery

Find information on delivery times, delivery notes, shipping addresses, shipping costs, and tracking.

Products

Everything you need to know about comparing products, managing shopping lists, finding optional or required accessories for a product or different product models, placing your order, and more.

Payment

Information on payment options, online payments, vouchers, invoices and managing your invoice addresses.

My account

All there is to know about managing your data and account settings, users, shopping lists, authorisation flows, addresses, cost centres and payment methods.

Shopping basket

All the functions your shopping basket offers explained.

Returns and refunds

Need to return a product? Find out how here.

Contact

All the ways to get in touch with us for personal advice and things to know about our online advice service.

Your direct access.
Account settings

Change password & Set up user rights

Returns

Returns overview & request new returns

My orders

Order overview & Tracking

Shopping Lists

Shopping List Overview & Create Shopping Lists

Payment options

Manage payment options