Find information on delivery times, delivery notes, shipping addresses, shipping costs, and tracking.
You can always see up-to-date availability information for each product on our website.
Products that are in stock typically arrive with you within 24 to 48 hours.
What is the current delivery situation?
As a result of ongoing global supply chain issues, some products may be affected by delivery delays. Most freight and parcel delivery services continue to be confronted by a larger number of parcels than usual which may impact order dispatch and delivery. We are working with our partners on this incredibly dynamic, industry-wide situation. Delivery dates cited in the order/quote should therefore be considered as estimates only as they are subject to the correct and prompt delivery by the manufacturers/suppliers. We are in direct contact with our partners and assure you that we are doing everything we can to get your goods to you as quickly as possible.
Thank you for your understanding!
Terms of delivery: You can see applicable shipping costs in your basket when you are logged in to your account.
If the carrier provides tracking information, you can see this in the order details. In your user account, find the order under 'Orders' or 'Delivery notes'. Then click on 'Options' and select 'Track order' .
You can see details for each consignment in your order, including the carrier, products and quantities they contain. To open the carrier's tracking website, just click on the consignment no.
Unfortunately, we cannot provide tracking information in all cases.
You can find your shipping addresses under the heading 'Addresses & Payment' in your account. You can add, modify or delete addresses as required.
Yes. Authorised users can add new invoice and shipping addresses as required. Check 'can manage addresses and cost centres' in the user type.
You can find an overview of your delivery notes under the heading 'Products & Purchasing' in your account. You may choose to save delivery notes as a CSV file via the 'Options' drop-down list.
If the package and the goods are damaged, please document this in the form of pictures and contact us immediately. The transport damage must be reported to the transport service provider within 24 hours.
Before you acknowledge receipt, it is important that you check parcels and/or pallets for dented, torn, soaked spots, etc. and note the damage on the receipt or hand scanner (e.g. packaging damaged).
In case of doubt, it is better to refuse acceptance.
In the 'Returns' section of your account, you can notify us if your order was damaged in transit. We will approve your request for a return promptly and send you a return note.
It is not currently possible to order products for scheduled deliveries.
Yes. If you have any questions, feel free to get in touch via the blue advice bar at the bottom of the screen.
We currently only offer standard shipping online.
If you would like a forward delivery with a guaranteed delivery time, please contact us using the blue advice bar at the bottom right of the screen
From the time the delivery of the products is dispatched, it usually takes 24 to 48 hours.
Please track your shipment in the online shop. You can find the parcel shop on the website of the carrier.
Please note: when collecting a parcel, please remember to take an official form of identification
Yes! This service is available on the GLS website. (see “Where can I find my consignment number / tracking”)
For heavy-goods deliveries, please get in touch with your account manager or contact us via the blue advice bar at the bottom right of the screen.
If you are not at home, the parcel delivery agent will try to get a neighbour to sign for delivery of the parcel.
In this case, GLS will leave a notification card with detailed information. Please note that certain services (types of parcel) can only be delivered in person, for example delivery only on presentation of an official photo ID.
You can issue another person with the authorisation to pick up your parcel for you. This authorisation can be found on the back of our notification card. The authorised person must bring the authorisation and a valid form of ID.
On the notification card left for you by the GLS delivery agent after the first delivery attempt, you will find the Track ID. You can use this Track ID to check the available delivery options and select one accordingly or print out a parcel pick up authorisation:
Unfortunately, you cannot change the delivery time. If you are only present at your delivery address to a limited time, you can also choose an alternative delivery, e.g. to the nearest parcel shop.
Only accept deliveries in perfect condition.
Before signing for a delivery, it is important that you check the packages and/or pallets for dents, tears, damp patches, etc. and note any damage on the delivery receipt or hand scanner (e.g. packaging damaged).
If in doubt, refuse to accept the parcel.
Please inform us of the correct delivery address. In consultation with us, you can change your delivery address. For this purpose, please inform us of the correct address, a local contact person and a telephone number. Additional costs may be incurred for this.
Please check that the address has been entered correctly and that it matches with the recipient.
When entering private addresses, make sure that the recipient matches the postal address.
If the address is correct, please contact your account manager or contact us via the blue advice bar at the bottom right of the screen.
By clicking on the tracking link, you will be able to view the expected delivery data and the shipment’s current status.
If tracking is not available, please see “Shipment cannot be tracked”.
We will be happy to check for you whether notification is possible. Please contact us for this purpose.
In the rare case that the expected delivery date cannot be met, your order will typically arrive no more than one or two days later.
If the delivery has not been carried out, please contact us.
Please get in touch with your account manager or contact us via the blue advice bar at the bottom right of the screen
Please get in touch with your account manager or contact us via the blue advice bar at the bottom right of the screen.
You have the possibility to choose an alternative delivery from the following:
Delivery to a GLS ParcelShop, delivery on another day, delivery to another address, or self-collection from a GLS depot.
Please note that depending on the service booked (parcel type), the alternatives are only available to a limited extent. See also our Helpcentre topics about parking permit, changing the delivery address/day, delivery to a GLS ParcelShop and self-collection at the GLS depot.