Extension of standard warranty from 12 to 36 months Resolution of hardware issues (incl. labour, return, replacement parts) Customer bring-in - Free returns within Germany Service level: Response time: 48 hours, repairs and return shipping < 10 business days (if replacement parts are available from manufacturer) For faults also recognised by the manufacturer as covered under warranty. Other issues can be resolved based on parts and labour. Cost estimate possible (€62.00). Taken into account when ordering the repair. Please note: The service pack must be purchased directly with the hardware and is linked to the respective serial number and is, therefore, non-transferable.