- Extension of manufacturer's standard warranty from 12 to 24 months - Repairs only with Apple original parts - Resolution of hardware issues (incl. labour, return, replacement parts) - Customer bring-in - Free returns within Germany - Recovery (repair) excl. return after 10 working days (depending on availability of parts) - For defects that the vendor would also accept for claims - Other issues can be resolved based on labour and replacement parts Please note: The service pack must be purchased directly with the hardware and is linked to the respective serial number and is, therefore, non-transferable.