Phone number resolution in Microsoft Teams. (Only German)

Caller information and contact data integration in Microsoft Teams with estos MetaDirectory.

With estos MetaDirectory in conjunction with a session border controller (SBC), incoming external calls can be automatically identified in Microsoft Teams. The caller's name and company appear in the Teams conversation window – even if the contact is not stored in the local address book. The phone number is reliably resolved using the data stored in MetaDirectory. This makes your customers' communication in Microsoft Teams more efficient, professional, and transparent.

MetaDirectory app for Microsoft Teams.

Use company-wide contact data directly in Microsoft Teams.

MetaDirectory is a software solution from estos that consolidates data from various sources, such as ERP, CRM, or branch systems, into a uniform (LDAP) company directory. This provides all employees with access to up-to-date contact details, phone numbers, and email addresses in a central location, even for large databases.

The MetaDirectory app, developed specifically for Microsoft Teams, can be deployed centrally and integrated into your own Microsoft Teams account with just a few clicks. This allows employees to search for company-wide contacts directly in Teams and initiate calls - all from a single interface.

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