For him, efficiency is the critical point that determines whether Germany will make significant progress in digitisation.
“The way we do IT in the future will be a real gamechanger for administration. IT is growing rapidly and digitalisation is advancing fast. We cannot possibly train enough developers for the traditional approach to IT. So if we don’t become more efficient in the way we digitalise, we don’t really move forward,” Ammar Alkassar is convinced.
In order to follow this path at the required pace, other factors are also important for him—first and foremost, a change in mindset.
We must not try to improve things only gradually, but rather ask ourselves what is our mission? What is our core business?
“We must not try to improve things only gradually, but rather ask ourselves what is our mission? What is our core business? Which services do we have to offer to customers and the public alike? To do our job, we need to consider what tools can help us do our jobs.”
Efficient processes as a core task.
Public organisations are currently digitalising services and processes. For the IT expert, however, real progress will only be achieved if the appropriate digital tools are used correctly.
“For me, it is crucial that we enable departments to change processes and procedures themselves. Even without the direct support of IT. For this, we need central platforms on which processes can be modelled. Because designing processes—even new ones—is something the professional side can do best themselves. And processes are, after all, the core task of administration.”
For him, powerful platforms have two decisive advantages. On the one hand, they promote innovation by providing the necessary infrastructure for start-ups. On the other hand, they enable specialist departments to design processes themselves and adapt them in an agile manner—a real quantum leap for public organisations.
Ammar Alkassar, Chief Information Officer (CIO) and authorised representative of Saarland for innovation and strategy.
This article is taken from the print edition of Bechtle updates 2.2021. You can order or subscribe to the print edition free of charge or download it as a pdf file.
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