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Customer Onboarding.
In dialog with the Service Bot, for example, you can automate the entry of customer data and have missing data completed by queries.
Customer Service & Support
Let the service bot handle customer requests that can be automated in dialog. This reduces the workload on your hotline and frees up service staff to deal with more complex issues.
Technical Support.
In addition to classic communication channels such as website, manuals and hotline, also offer technical help on your products through your digital assistant.
IT Service Desk Operations.
Relieve the workload of your service staff, for example by automating processes for the most frequent requests, such as password resets.
HR Services & Employee Onboarding.
Whether it's registering for training courses or recording the data of applicants - there are also numerous opportunities in the HR sector to offer more service at less cost.
Logistics & Supply Chain.
Get informed about the status of your deliveries and logistics processes by means of a bot.
Sales Channel.
A bot can also be your new sales channel. Connected to your product database, it knows the details of your portfolio and can also start an order process right after a consultation.
Automated Chat-Conversations.
Automated Voice-Conversations.
Key Differentiators of COGNIGY.AI.
Low Code and Developer Options.
Cognigy.AI provides a perfect balance in usability with low-code editors for non-developers alongside a full developer IDE experience.
Vast Multi-Lingual Capabilities.
Cognigy.AI offers NLU support for 18 languages and includes smart features that enable users to easily deploy multi-lingual virtual agents.
Market Leading Natural Language Understanding.
Cognigy’s NLU model has consistently proven to be the most accurate on the market.
Unlimited Extensibility.
Add customised back-end integrations to the low-code platform user interface with Cognigy.AI extensions.
Backend Connectivity & Extensions.
Simple usage.
Create advanced integrations that can be used in the visual flow editor.
30+ Pre-built extensions.
Don’t start from scratch; use one of the many pre-built integrations with systems like ServiceNow, Salesforce and Zendesk.
Encrypted Credential Storage.
Use Cognigy Secrets to safeguard API access details that are dynamically decrypted at runtime.
Open source.
All Integrations are open source and can be extended freely.
Would you like to talk to one of our experts?
I am here for you, your Michael Hufelschulte!
Senior Consultant Digital Solutions
Phone: +49 2123 390-366
E-Mail: michael.hufelschulte@bechtle.com