New Horizons - Sep 18, 2020

Intelligence On-Demand – Why digitization only really gets going with AI.

There are so many questions around the subject of digitalisation. Perhaps one of the most crucial of these is: Can the digital transformation really deliver? There are certainly a lot of misgivings. Digitalisation projects frequently fail or don’t even get off the ground because they are said to be too time-consuming, expensive or detached from what employees really need. One reason is that it is difficult to quantify the benefits of such projects, but this is where artificial intelligence can help.

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Business Development Manager


We are being confronted every day with issues in both our professional and private lives that make us wonder how we are ever going to solve them. These problems always arise when things refuse to go according to plan, for example:

  • Schedules are reshuffled or deadlines can’t be met
  • Jobs have to be re-prioritised at short notice
  • Crucial resources have gone AWOL

When you find yourself up the creek without a paddle, having a system that can recommend a smart way out can be worth its weight in gold. It means you can skip the part where you have to come up with a solution and go straight to its implementation.

Artificial intelligence makes processes dynamic.

Conventional systems are at a disadvantage because all the parameters they work with (say workloads, turnaround, setup) are static, which means it is practically impossible to react to unforeseen events quickly. On the other hand, a learning system gives continuous feedback and is consistently optimising itself. 

Illustration: Traditional Programs vs. Machine Learning.


If a process parameter unexpectedly changes, it is able to orchestrate process steps in such a way that it can ensure maximum efficiency. Typically, artificial intelligence is better and faster at this than human intelligence by a large margin, delivering knowledge on how to optimally retune a running process in real-time.

Artificial intelligence and digitalisation.

Typically, the digital transformation refers to the translation of analogue processes into ones and zeroes, without changing the processes themselves. But this isn’t what gains you extra efficiency. The biggest benefit of digital processes is that they create transparency and generate data, and it is precisely this data that can be the biggest asset. Artificial intelligence extracts information from raw data, generating  knowledge.

Illustration: Digital value chain.


Within the digital value chain, it is artificial intelligence that is creating real value. Visibility into digital processes enables you to identify ways to optimise these processes which ultimately lead to increased efficiency. Optimisations can be made for any number of performance indicators so that quality improvements are also achievable.

Measuring digitalisation.

AI services can enhance practically every area of a business, supporting people by making recommendations for improvements or by taking over complete cognitive processes meaning they can independently perform tasks such as visual quality checks. Each AI process is matched to a performance indicator to be improved and improvements will make the benefits of the entire digitalisation project transparent so you can clearly see the return on your investment.

Digital transformation using artificial intelligence leads to measurable effects that are essential for decision makers evaluating digitalisation projects from an economic point of view.

Live Stream on 

Until 4 October 2020 the celebrations for the German Unity Day 2020 will continue to take place in the city center of Potsdam. The state of Baden-Württemberg presents itself there as Europe's leading AI innovation center - with an interactive AI installation supported by the AI company Colugo and Bechtle. The website shows a live stream of the art installation and informs about important economic and social aspects of AI.


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This post was published on Sep 18, 2020.