Challenge.

How can you make remote support from Bechtle system houses more consistent, secure and efficient? Bechtle had been using various applications for this purpose, but now it wanted a centralised solution that would combine everything: maintenance, service and support from a distance with maximum security and flexible use. Everything from a single source, for system houses and customers. But what if individual environments are required? How can the balancing act between standardisation and flexibility be mastered?

With TeamViewer Tensor, we have successfully implemented a powerful concept. Our close and excellent partnership with TeamViewer was a decisive factor in this. The solution enables us to offer our internal and external customers a uniform and highly secure remote access solution. This allows us to provide them with efficient support – whether in terms of support, maintenance or ongoing operations. Together with TeamViewer, we are continuously optimising the solution to meet the highest requirements for secure remote access.

Stephan Mosthaf, Business Service Manager, Bechtle AG

Solution.

The answer is TeamViewer Tensor – a remote connectivity solution that combines everything: centralised management, maximum security, high scalability and, at the same time, tailor-made environments for every system house and for individual customer requirements. This is made possible by TeamViewer's multi-tenancy capability. Each system house can thus maintain its own user interface, access controls and specific settings without having to forego the advantages of a centralised infrastructure. Security is not neglected either: access management via conditional access and single sign-on ensure fast, secure access without having to enter passwords multiple times. And end-to-end encryption protects every connection at the highest level of security. On top of that, all licence management for Bechtle now runs automatically and clearly. A practical dashboard allows the licences used to be centrally controlled and managed. Everything is automatic and transparent, everything is under control: administration becomes simpler and more efficient, operating costs are reduced, and Bechtle can rely on remote support being fast, secure and future-proof.

Business benefits.

  • Industry-standard security: Through single sign-on, centralised authorisation management and encrypted connections.
  • Documentation: Improved auditability – made possible by automatic event logs.
  • Sustainability: Thanks to fewer servers, as the solution runs in the cloud – no more local servers in use.
  • Consolidated working method: With a uniform solution for the entire Bechtle Group and its customers.
  • Lower operating costs: Through centralisation and thus less effort for licence management.
  • Flexible: Because TeamViewer and Bechtle work closely together on improvements.
  • Efficient administration: Thanks to centralised licence management and procurement.
  • ISO 27001-compliant solution: Meets the highest security standards for customer access.
  • Compliant solution: Meets the strict requirements of Bechtle's IT security and procurement guidelines.