Pre-configured service options.

Simplify the decision-making process with three preconfigured data centre support levels. Choose the response time target that matches the importance of a particular system, workload, or application environment.

Lenovo Foundation Service.

Upgrade your base warranty with cost-effective support to keep non-mission-critical server, storage, and networking hardware in working order.  You’ll get next-business-day on site response during normal business hours for service calls, including installation of any failed part that needs to be replaced.

The Foundation support level provides:

• Next-business-day on site response during normal business hours, 5 days per week
• Base warranty upgrade covering on site installation of all replacement parts
• You have the option to extend your Foundation service coverage by up to 5 years
• You can also retain your hard drives in the case of repairs by adding YourDrive YourData

Lenovo Essential Service.

Improve uptime for core business workloads and protect your sensitive data. The Essential support level includes all the benefits of Foundation services, plus 4-hour on site response, 24 hours per day, 7 days per week.

The Essential support level provides:

• Four-hour on site response, 24 hours per day, 7 days per week
• Base warranty upgrade covering on site installation of all replacement parts and YourDrive YourData retention service
• You have the option to extend your Essential service coverage by up to 5 years
• Optionally a guaranteed repair service can be added within 24 hours (availability varies based on geography).

Lenovo Advanced Service.

Maximise uptime for mission-critical applications and workloads. The Advanced support level includes all the benefits of Essential services, plus 6 hour Committed Service Repair, 24 hours per day, 7 days per week.

The Advanced support level provides:

• 6 hour on site response or 6 hour Committed Service Repair (coverage varies based on geography), 24 hours per day, 7 days per week 
• Base warranty upgrade covering on site installation of all replacement parts combined with YourDrive YourData retention service

Certified Lenovo technicians have extensive experience and expert technical knowledge to solve your data centre challenges. Enjoy the benefits of comprehensive Lenovo systems.

Premier Service.

As your business deploys increasingly complex technologies for business-critical applications, it’s becoming increasingly important to ensure smooth operations.

Premier Support Services offer direct access to skilled technicians, helping you improve the stability of your data centre operations as your business embraces increasingly complex technologies so that you can concentrate on your core business.

• Streamlined problem diagnosis and resolution
• Single point of contact and end-to-end case management via a dedicate Premier Support phone number
• Live answer by skilled technical experts to resolve your issues quickly 24x7x365
• Advanced Lenovo technical resources go beyond traditional hardware support
• Collaborative third-party software support
• Online service tools
• On-demand remote system analysis

You can purchase Premier on top of any warranty upgrade to find a response time that meets your business needs.
We make it easy for you to keep your data centre up and running so you can focus on achieving your strategic business goals.