Regardless of whether you use a single server or a complex IT environment with business-critical applications, Lenovo is by your side.
Simplify the decision-making process with three preconfigured data centre support levels. Choose the response time target that matches the importance of a particular system, workload, or application environment.
Upgrade your base warranty with cost-effective support to keep non-mission-critical server, storage, and networking hardware in working order. You’ll get next-business-day on site response during normal business hours for service calls, including installation of any failed part that needs to be replaced.
The Foundation support level provides:
Improve uptime for core business workloads and protect your sensitive data. The Essential support level includes all the benefits of Foundation services, plus 4-hour on site response, 24 hours per day, 7 days per week.
The Essential support level provides:
Maximise uptime for mission-critical applications and workloads. The Advanced support level includes all the benefits of Essential services, plus 6 hour Committed Service Repair, 24 hours per day, 7 days per week.
The Advanced support level provides:
Certified Lenovo technicians have extensive experience and expert technical knowledge to solve your data centre challenges. Enjoy the benefits of comprehensive Lenovo systems.
As your business deploys increasingly complex technologies for business-critical applications, it’s becoming increasingly important to ensure smooth operations.
Premier Support Services offer direct access to skilled technicians, helping you improve the stability of your data centre operations as your business embraces increasingly complex technologies so that you can concentrate on your core business.
You can purchase Premier on top of any warranty upgrade to find a response time that meets your business needs.
We make it easy for you to keep your data centre up and running so you can focus on achieving your strategic business goals.
Get in touch. We’ll be happy to give you more details and will help you choose the data centre service that’s right for you.