Nexthink – Analytics and troubleshooting made easy.

What’s Nexthink?

Nexthink is a leading provider of Digital Employee Experience (DEX) solutions, helping IT teams enhance employee satisfaction, productivity and efficiency through proactive IT management. Its platform brings together real-time analytics, automated troubleshooting, employee feedback, and clear visibility into all endpoints, applications and digital work environments.

Why choose Nexthink?

The only platform that combines DEX with Digital Adoption (DAP)

Real-time visibility and automation across all endpoints and user environments

Employee-first approach that pairs technical metrics with sentiment feedback

Supports Experience Level Agreement (XLA) strategies

Seamlessly integrates with existing ITSM and monitoring tools

Strategic use cases with Bechtle.

Initiative	Use Case	Target Roles	Benefits
Service Management	Proactive troubleshooting, self-healing, root cause analysis	IT Ops, Service Desk, Problem Managers	Fewer tickets, reduced MTTR, stable IT operations
Change & Transformation	M365/Windows migration, digital adoption, M&A integration	Project Leads, Change Managers, IT Leadership	Faster rollouts, strong user adoption of new tools
Strategy	DEX score, XLA, retention through positive IT experience	CIO, CHRO, Digital Strategy	Strategic IT investment management, improved employee retention
Compliance	Patch/OS compliance, shadow IT, risky user behaviour	CISO, IT Security, Risk Officers	Stronger IT security, audit readiness
Asset Management	Hardware refresh, licence optimisation, right-sizing	Procurement, SAM, Asset Managers	Cost savings through optimised utilisation and planning
Sustainability	Carbon impact, hardware lifecycle, sustainable procurement	CSR, CIO, Procurement	Supports ESG goals, smaller environmental footprint

Your benefits with Nexthink:

Increase employee satisfaction through personalised IT experiences
Improve customer satisfaction by empowering employees with a stable work environment
Prevent revenue loss by ensuring uninterrupted productivity
Collect relevant feedback in real time directly from employees

Shift from SLA-based thinking to an XLA methodology
Gain full visibility into endpoints and accelerate troubleshooting
Increase IT agility to stay responsive in a fast-changing environment
Reduce friction between teams with a unified data foundation

Workplace experience.

Nexthink is a leading platform for Digital Employee Experience (DEX) management. It helps IT teams proactively monitor and improve employees’ digital work environments, identifying and resolving issues before users even notice them.

At the core of the Nexthink platform:

Real-time detection and resolution of IT issues
Alert hub, smart workflows, and traceable device diagnostics
Dashboards to support long-term DEX strategies
Direct feedback and communication with employees

Getting started with Nexthink.

Together with the Nexthink team, Bechtle supports you in identifying the right use cases, implementing your projects, and measuring success.

Moritz Dürl

Your contact for networking software
and business applications.

Get in touch