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Unbeatable service performance

Our advance exchange service
within just 24 hours*


Next day replacement. Defect product? No problem! Just complete a one-time registration on our website, tell us the details and—you're done! You’ll usually get a replacement product on the next day*. And we’re just as flexible as the modern working world, supplying your replacement device to your office, home office or hotel, to get you back up to speed as quickly as possible. The DHL delivery service takes care of picking up your defect device.


Plantronics provides a first-class, comprehensive, 2-year warranty for all of its products. And there’s even a three year warranty with the leading-edge EncorePro™**.


You can find more information on warranties at plantronics.com/warranty.


* in Germany, Austria and Switzerland for claims made by 15:00.

**EncorePro HW291N/WH301N only

First-rate Support.

Plantronics has both the strength of a global support company and the ability to act locally. Our first-rate support is available via multiple channels to ensure that you get the answers you need, quickly.

  • Replacement product within 24 hours*
  • Delivery to business or private address
  • Online delivery tracking
  • Hotline – talk to an assistant

  • Phone support on work days during business hours from 9:00 to 13:00 and 13:30 to 17:30
  • Available in ten languages
Want to find out more?

Get in touch with your Bechtle sales representative or the Poly Product Management team.

Send e-mail