IT made easy –
Cisco’s digital service solutions.

A reliable, secure and powerful network is top of the agenda for many IT departments. Our experts take care of your network so you can focus on projects developing your processes and infrastructures. Greatly simplify management and benefit from Cisco Meraki!

• Customised dashboard
• Troubleshooting
• Analysis of latency / connection issues
• System checks incl. port configuration
• Communication and joint analyses with the vendor
• Returns and Warranty Management

^{*The following document is only available in German language.}

Many people are currently working from home, but is their IT as well protected against internet-based threats as the corporate network? Cisco Umbrella is a holistic, cloud-based security solution that protects your networks and clients no matter where they are. Thanks to the latest algorithms, machine learning and human intelligence, attacks can be detected quickly and blocked on IP and DNS levels.

This data comes from Cisco Talos—one of the world’s biggest threat research teams. By combining several protective mechanisms, you gain a reliable first line of defence between your network and the internet.

• 24×7×365 ticket acceptance
• Monthly reporting
• Creation of a block page that complies with your corporate branding
• Changes and incidents

^{*The following document is only available in German language.}

With a software-defined wide area network (SD-WAN), you can connect your company branches to a holistic corporate network. Compared to classic networks, there are multiple access possibilities.

As a result of the changing, increasingly hybrid world of work and the use of cloud services, SD-WAN offers the solution to flexibly meet the demands of digitalisation.

• Deploying and coordinating global bandwidths
• Implementing and operating your individual and secure SD-WAN
• Integration into your parent monitoring tools
• Flexible support for your cloud strategy
• Optimised visibility and transparency into your WAN infrastructure

^{*The following document is only available in German language.}

How to make sure that dispersed staff stay in touch? With cloud-based communications solutions, you enjoy unlimited flexibility and thus reduce your costs.

Your employees communicate via phone, PC-based soft clients and smartphone and can always be reached on their business number no matter where they are working. Modern messaging features address the spirit of the age, dismantle communication barriers and also boost efficiency in discourse. The solution also includes spontaneous and planned meetings as well as integration into your business processes making it your cloud cockpit.

• Bechtle plans and configures your communication infrastructure in accordance with your individual needs
• As part of our Managed Service, our team of experts implement solution changes and extensions
• The cloud-based service is available for data centres in Germany and Amsterdam through a flexible subscription model.

^{*The following document is only available in German language.}

Your applications’ and services’ digital performance is essential for productivity, customer satisfaction and enterprise success. The Bechtle Smart Digital Experience gives you automated, reliable, precise and full transparency into the quality of your users’ digital experience.

Based on the powerful ThousandEyes monitoring platform, Bechtle offers a tailored service from set up to operation.

• Monitoring and alerts – Continuous monitoring of your digital services with an intelligent alert system when anomalies are detected.
• Automated reporting – You receive regular reports with clear insights into your network and application performance.
• Six recommended basic tests – You have the choice between six basic tests—tailored to typical use cases—so you can get up and running right away.
• Custom dashboard – All relevant information at a glance – Intuitively visualised and available whenever you need it.

Excellent customer service requires accessibility, flexibility and seamless processes – regardless of where your teams work. With a cloud-based contact centre solution based on Cisco Webex Contact Centre, you can bundle all communication channels into a central platform and create transparency while optimising operating costs.

Whether by phone, chat, email or social messaging, enquiries are intelligently distributed and automatically routed to the appropriate employees. A uniform agent interface enables location-independent working, while real-time analytics and reporting functions offer full control over service levels and performance.
AI-supported self-services and seamless integration into your CRM and business systems make the solution a central service cockpit – scalable, secure and future-proof. 

• Customised service architecture: Bechtle designs and implements your contact centre precisely according to your requirements – including routing strategies, system integrations and reporting structures.
• Continuous optimisation & business reviews: As part of our managed service, we take care of changes, enhancements and fine-tuning. Regular business and KPI reviews with you ensure transparency, measurable service quality and the continuous development of your customer experience.
• Secure, scalable cloud operation: The service is provided in a flexible subscription model – highly available, compliant with data protection regulations and predictable in terms of costs.

A high-performance firewall is at the heart of any security architecture. With Bechtle’s Managed Firewall Services, you receive a fully monitored, optimally configured and continuously maintained security solution – without any administrative burden on your part. We ensure that your business is always protected against modern cyber threats, that security policies are consistently enforced, and that all systems remain up to date at all times.

• Provisioning and implementation of a scalable firewall infrastructure – including architectural planning, basic configuration and commissioning.
• Continuous monitoring of all firewall systems, including proactive detection of security-related incidents and automated alerting processes.
• Regular updates and patching of firmware, signatures and security policies – fully managed by certified security specialists.
• Policy and rule management, including the analysis, optimisation and documentation of your security rules.
• Incident handling and troubleshooting for security-related anomalies, with a defined response time (SLA) if required.
• Optional: High availability and failover designs, VPN services, site-to-site networking and integration into existing security architectures.

With Bechtle Managed Firewall, you benefit from maximum security, clearly predictable costs and a service that reliably protects your network without placing a strain on your resources.