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MAINTENANCE & REPAIR.
english|DE

Maintenance & Repair – service from a single source.

IT infrastructures are often made up of multi-vendor environments. And the various manufacturers are responsible for only their own products. Different service levels add to the complexity. This often leads to a service chaos: Who is responsible for which service? And who should you contact when service levels overlap?

 

Thanks to Bechtle Maintenance & Repair you can sit back and relax. We take care of your entire IT service. With Bechtle Maintenance & Repair you have one single contact person for all service requests. And for your business that means: less administration and more efficiency.

Questions about Maintenance & Repair?

Simply e-mail us at  info@bechtle.com or call us on +49 7132 981-1600. We’re happy to help.

 

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Advantages:

  • Single point of contact (24×7)
  • Warranty claims and spare parts procurement from all major vendors
  • 30 service bases
  • 300 field service technicians are available
  • Skills backed by 200 partner certifications
  • Experience from working with 500,000 systems
  • Expertise in server, storage, network and client systems
  • Global partner network

Our services broken down:

  • Warranty extension 
  • Restore 
  • Swap and rollout services 
  • IMAC/RD services 
  • Hardware as a Service (HaaS) 

Warranty upgrades and service agreements.

Our on-site services, provided either in cooperation with manufacturers or through our own service packs and agreements, go beyond standard manufacturer warranties and are guaranteed by predefined service level agreements.

A custom combination of service availability and service levels meets various individual needs. Hardware is repaired according to the agreed service level either on site or in our own repair centre. And all of our service processes are guided by best practices and based on ITIL.

 

Best of all, we’re able to obtain replacement parts round the clock to ensure SLA compliance.

Advantages:

  • Maximum security
  • Agreed service levels
  • Superior flexibility
  • Warranty upgrades are available at any time
  • Custom agreement duration and service levels
  • Services available throughout Germany
  • 24-hour support, 365 days a year
  • Our specialists are certified for all products from major vendors

Restore.

If your system goes down, pre-defined restore times ensure that your hardware will be up and running within an agreed time frame. This is ensured through our central and emergency warehouses located in your area.

 

Located throughout Germany, our certified service technicians will be able to reach your site quickly. And all costs are covered by your agreement.

Advantages:

  • Response times of as little as 2 hours
  • System restore within just 6 hours
  • Maximum system availability
  • Unbeatable cost savings
  • Full cost transparency
  • You assume no responsibility for personnel
  • 24h call centre services

Swap and rollout services.

Make sure that your IT is always up to the task of delivering optimal performance. New software, software updates or upgrades often entail a need for hardware upgrades, too.

 

With our swap and rollout services we make sure that your hardware always meets the requirements. You can specify yourself when it’s time to replace servers, network components, desktop PCs, printers, notebooks and other hardware (every three years, for example) or, alternatively, we can assume full responsibility for your hardware life cycle management. Your benefit: Our modular life cycle management is designed to adapt to your individual requirements.

IMAC/RD services.

An IT environment can operate efficiently only when all processes are perfectly managed and coordinated such as installing and configuring software, moving hardware systems to new locations, adding or changing software and hardware, or removal and proper disposal.

 

IMAC/RD services overview:

Install: Initial installation and pre-configuration of hardware components, installation of software, delivery and on-site setup and installation, individual services, and more.

Move: Dismantling and packing up devices, transport, installation at new location, and more.

Add: Installation of additional hardware and software.

Change: Changing existing hardware configurations, updating installed software, configuring installed software applications, uninstalling software that is no longer needed, and more.

Remove: Checking devices that need to be uninstalled, data erasure in compliance with regulations, creating deletion records, dismantling and removal of specified hardware, and more.

Dispose: Transport and environmentally responsible recycling, hardware refresh (refurbishment/inspection) and return to customer or resale.

Hardware as a Service (HaaS).

All customer requirements can be met for:

  • Liquidity / balance sheet / budget / internal cost allocation / legal / tax
  • Flexible agreements and agreement types
  • Flexible termination, agreement periods and renewal terms
  • On balance sheet vs. off balance sheet
  • etc.

We also offer flexible price models throughout the life of the agreement: e.g. output, price-per-seat (-port, -unit) or pay-as-you-earn models; consideration of balance sheet extensions or contractions, support for internal cost allocation, etc.

 

Naturally, we also offer a secure end-of-life management. This includes device acceptance, certified data erasure, data migration, audit compliance, compliance with legal regulations, certified disposal, etc.