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Managed Services make IT services very accessible. What role do they play from the point of view of Bechtle?
Ingo Janßen: For many years now, Managed Services have been an essential component of the Bechtle business model. That means even before digitalisation really took hold, but they’ve really come into their own in this aged of the accelerated digital transformation of the economy and the public sector. Managed Services are a logical development in the traditional system house business to be able to offer our customers complete and expert end-to-end support. True to the motto ‘Taking Responsibility’, Managed Services is all about taking on more accountability for the success of our customers.
What does that mean exactly?
We take on the end-to-end operations of IT architectures, workstations, platforms, security and the cloud, thus laying a sound foundation for their future transformation.
Can you explain what you mean?
Automation has to be developed and maintained. DevSecOps collaboration models with high levels of automation, for example, require programmers with operational expertise as well as experienced administrators with programming knowledge. This is still quite a new job and it is, therefore, quite challenging to combine these two qualities into one position.
And, automation isn’t just automation. As with digitalisation in general, this is not just about automatically mapping existing processes, but about considering how the potential of automation can be leveraged to do things differently.
Traditionally, Managed Services are provisioned by people and supported by technology. In the future, however, they will be automatically deployed by technology and supported by people wherever the tech can’t make headway. That’s a fundamental paradigm shift with all the associated challenges of an organisational transformation.
That sounds like another victory for standardisation.
At Bechtle, we believe in a combination of custom and standardised Managed Services. When it comes to designing Managed Services, our system houses are excellent at responding to customers’ individual needs. They are supported by centrally deployed, standardised and scalable service that can be scaled and adapted by the system house on-site so that the offer the customer the absolute best business value.
In this age of digitalisation, cloud platforms and technologies are developing and growing in ever-shorter cycles and are also growing in complexity. This demands the expertise to be able to deploy digital resources productively, securely and to the optimum benefit of the business.
Ingo Janßen, Business Manager for Managed Services, Bechtle
Can you explain what you mean?
Automation has to be developed and maintained. DevSecOps collaboration models with high levels of automation, for example, require programmers with operational expertise as well as experienced administrators with programming knowledge. This is still quite a new job and it is, therefore, quite challenging to combine these two qualities into one position.
And, automation isn’t just automation. As with digitalisation in general, this is not just about automatically mapping existing processes, but about considering how the potential of automation can be leveraged to do things differently.
Traditionally, Managed Services are provisioned by people and supported by technology. In the future, however, they will be automatically deployed by technology and supported by people wherever the tech can’t make headway. That’s a fundamental paradigm shift with all the associated challenges of an organisational transformation.
That sounds like another victory for standardisation.
At Bechtle, we believe in a combination of custom and standardised Managed Services. When it comes to designing Managed Services, our system houses are excellent at responding to customers’ individual needs. They are supported by centrally deployed, standardised and scalable service that can be scaled and adapted by the system house on-site so that the offer the customer the absolute best business value.
In this age of digitalisation, cloud platforms and technologies are developing and growing in ever-shorter cycles and are also growing in complexity. This demands the expertise to be able to deploy digital resources productively, securely and to the optimum benefit of the business.
Ingo Janßen, Business Manager for Managed Services, Bechtle
Bechtle update editorial team
update@bechtle.com
- Portfolio: Bechtle Managed Services – less administration, more business
- Press Release: Bechtle offers hyperscaler clouds as a managed service
