AppleCare for Enterprise.
The Apple Care for Enterprise support contract combines technical support for your Apple users and hardware service options. This enables priority on-site service and 24/7 support, ensuring your end users are always up and running.
Coverage for every Mac, iPhone and iPad.
- Flexible service options, priority on-site services, and next-business-day equipment repair or replacement
- iPhone: 24 or 36 months
- iPad: 24, 36 or 48 months
- Mac: 36 or 48 months
Device repair or replacement.
- Repair or exchange up to 4 per cent of your covered Mac computers, or up to 10 per cent of your covered iPad or iPhone devices, for any reason.
Global on-site hardware service.
- On-site service for all covered Apple hardware products from the next business day.
End user support.
- Round the clock priority access to Apple support
- Support in local language during business hours
IT department support.
- One incident of IT department–level support each year
- Available 24/7, high priority problem response time – 1 hour
- Mobile device management (MDM), security and provisioning technologies
- Access to the AppleCare Enterprise Portal to report incidents and review account activity.
More information.
- AppleCare for Enterprise is available in volume-based pricing tiers starting at 200, 1,000, and 5,000 covered devices
- Devices can be repaired or exchanged for any reason unless they have been lost or stolen
- AppleCare for Enterprise can be added to previously bought, qualified Apple devices
- Additional IT support is available with the purchase of AppleCare OS Support
