The best service for the best hardware
with service and support from Apple experts. All from a single source.
Because Apple makes the hardware, the operating system and many applications, Apple products are truly integrated systems.
Only AppleCare Service products give you one-stop service and support from Apple experts, so most issues can be resolved in a single call.
AppleCare products provide expert telephone technical support and additional hardware service options from Apple.
AppleCare for Enterprise.
The Apple Care for Enterprise Support contract combines technical support for your Apple users and hardware service options. This enables priority on-site service and 24/7 support, ensuring that your end users are always ready to go.
Coverage for every Mac, iPhone, and iPad.
- Flexible service options, priority on-site service, and device repair or replacement starting the next business day
- iPhone: 24 or 36 months
- iPad: 24, 36, or 48 months
- Mac: 36 or 48 months
Repair or replacement of equipment.
- Repair or replacement of up to 10% of all iOS and iPadOS devices, or repair of up to 4% of all Mac computers for any reason
Worldwide on-site hardware service.
- Vor-Ort-Service für alle abgedeckte Apple Hardwareprodukte ab dem nächsten Geschäftstag
Support for end users.
- Priority access to Apple Support for end users around the clock
- Support in the local language during business hours
Coverage at the IT department level.
- Includes one enterprise-level support case per year
- Available 24/7, response time for highest priority issues: 1 hour
- Mobile device management (MDM), security, and deployment technologies
- Access to the AppleCare Enterprise Portal to submit cases and check account activity
Further information.
- AppleCare for Enterprise is available in volume-based pricing tiers starting at 200, 1,000, and 5,000 covered devices
- Repair or replacement is available for all reasons except theft and loss
- AppleCare for Enterprise can be added to previously purchased, eligible Apple devices
- Additional IT support is available through the purchase of AppleCare OS Support
AppleCare OS Support.
AppleCare OS Support is a one-year agreement that helps IT departments integrate and manage Apple hardware and software in diverse technical environments. Together with AppleCare+ or an AppleCare Protection Plan, AppleCare OS Support provides a comprehensive solution for technical support and hardware protection for medium and large businesses and educational institutions that need enterprise-level support for their Apple deployments.
Three levels of support.
AppleCare OS Support is available in three versions:
Select.
Covers up to 10 support requests company-wide. Response time is 4 hours for high-priority issues, 12 hours a day, 7 days a week.
Preferred.
Covers up to 50 support requests company-wide. Response time is 2 hours for high-priority issues, 12 hours a day, 7 days a week. In addition, an AppleCare account manager is assigned to the customer's organization.
Alliance.
Covers an unlimited number of support requests across multiple locations throughout your company. Response time is 1 hour for high-priority issues, 24 hours a day, 7 days a week. This option includes an on-site visit by an Apple support technician.
We offer a wide and comprehensive range of services, which are precisely tailored to your individual needs and requirements. Get in touch for a free consultation.
