Because Apple makes the hardware, the operating system and many applications, Apple products are truly integrated systems.
Only AppleCare Service products give you one-stop service and support from Apple experts, so most issues can be resolved in a single call.
AppleCare products provide expert telephone technical support and additional hardware service options from Apple.
13 September 2021, 11:00 - 12:00
Join our webinar and get to know our service and solution offerings to suit every requirement.
AppleCare OS Support is a one-year agreement to provide IT departments with support to integrate and manage Apple hardware and software in various technical environments. Together with AppleCare+ or an AppleCare Protection Plan, AppleCare OS Support offers a holistic technical support and hardware protection solution for SMEs and educational institutions needing enterprise-level support for their Apple deployments.
AppleCare OS Support comes in three levels:
Covers up to 10 enterprise‑level incidents. Four-hour response for high-priority issues, 12 hours a day, 7 days a week
Covers an unlimited number of enterprise-level incidents. Two-hour response for high-priority issues, 12 hours a day, 7 days a week. An AppleCare account manager is also assigned to your organisation.
Covers an unlimited number of enterprise-level incidents across multiple locations. One-hour response for high-priority issues, 24/7. This plan includes an on-site review by an Apple technical support engineer.
We offer a wide and comprehensive range of services, which are precisely tailored to your individual needs and requirements. Get in touch for a free consultation.