The best service for the best hardware

with service and support from Apple experts.
All from a single source.

Because Apple makes the hardware, the operating system and many applications, Apple products are truly integrated systems.
Only AppleCare Service products give you one-stop service and support from Apple experts, so most issues can be resolved in a single call.

AppleCare products provide expert telephone technical support and additional hardware service options from Apple.


The dream team for your success – Apple hardware and Bechtle services.

13 September 2021, 11:00 - 12:00

Join our webinar and get to know our service and solution offerings to suit every requirement.

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AppleCare for Enterprise.

The Apple Care for Enterprise support contract combines technical support for your Apple users and hardware service options. This enables priority on-site service and 24/7 support, ensuring your end users are always up and running.

Coverage for every Mac, iPhone and iPad.
  • Flexible service options, priority on-site services, and next-business-day equipment repair or replacement
  • iPhone: 24 or 36 months
  • iPad: 24, 36 or 48 months 
  • Mac: 36 or 48 months
Device repair or replacement.
  • Repair or exchange up to 4 per cent of your covered Mac computers, or up to 10 per cent of your covered iPad or iPhone devices, for any reason.
Global on-site hardware service.
  • On-site service for all covered Apple hardware products from the next business day.
End user support.
  • Round the clock priority access to Apple support
  • Support in local language during business hours
IT department support.
  • One incident of IT department–level support each year
  • Available 24/7, high priority problem response time – 1 hour 
  • Mobile device management (MDM), security and provisioning technologies
  • Access to the AppleCare Enterprise Portal to report incidents and review account activity.
More information.
  • AppleCare for Enterprise is available in volume-based pricing tiers starting at 200, 1,000, and 5,000 covered devices
  • Devices can be repaired or exchanged for any reason unless they have been lost or stolen
  • AppleCare for Enterprise can be added to previously bought, qualified Apple devices
  • Additional IT support is available with the purchase of AppleCare OS Support
AppleCare OS Support.

AppleCare OS Support is a one-year agreement to provide IT departments with support to integrate and manage Apple hardware and software in various technical environments. Together with AppleCare+ or an AppleCare Protection Plan, AppleCare OS Support offers a holistic technical support and hardware protection solution for SMEs and educational institutions needing enterprise-level support for their Apple deployments.

Three support levels.

AppleCare OS Support comes in three levels:


Covers up to 10 enterprise‑level incidents. Four-hour response for high-priority issues, 12 hours a day, 7 days a week 


Covers up to 50 support requests company-wide. Response time is 2 hours for high priority issues, 12 hours a day, 7 days a week. An AppleCare account manager will also be assigned to the customer's organization.


Covers an unlimited number of enterprise-level incidents across multiple locations. One-hour response for high-priority issues, 24/7. This plan includes an on-site review by an Apple technical support engineer.

We offer a wide and comprehensive range of services, which are precisely tailored to your individual needs and requirements. Get in touch for a free consultation.

Your contact partners.
Rafael Griessbaum


Rafael Griesbaum

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Lucas Kawik


Lucas Kawik

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