AppleCare

The best service for the best hardware

with service and support from Apple experts.
All from a single source.

Because Apple makes the hardware, the operating system and many applications, Apple products are truly integrated systems.
Only AppleCare Service products give you one-stop service and support from Apple experts, so most issues can be resolved in a single call.

AppleCare products provide expert telephone technical support and additional hardware service options from Apple.

 

Webinar.
The dream team for your success – Apple hardware and Bechtle services.

13 September 2021, 11:00 - 12:00

Join our webinar and get to know our service and solution offerings to suit every requirement.

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AppleCare Protection Plan.

The Apple Care Protection Plan extends a warranty from one to three years. This can be purchased within the first year of buying Apple hardware and gives you a full three-year guarantee that covers all claims for accidental damage or other issues.

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AppleCare+.

Apple Care+ is an insurance plan that provides up to two years of expert technical support and additional hardware coverage for iOS and iPadOS devices as well as up to three years for macOS devices. Apple Care+ provides the best service for your iOS, iPadOS and macOS devices, including up to two incidents of accidental damage coverage, subject to a service fee (varies depending on the hardware)

Your benefits at a glance:
  • Two/three years of certified service support
  • Priority technical support
  • Up to 2 incidents of accidental damage coverage
  • Battery service coverage
  • Local Apple hardware service wherever you are in the world
  • Priority access to support fro Apple experts via chat or phone
  • Direct phone access to Apple experts for support in using iOS, iPadOS and macOS

Please note that we can only offer AppleCare+ along with a hardware purchase. A subsequent purchase directly from Apple is not possible.

AppleCare for Enterprise.

The Apple Care for Enterprise support contract combines technical support for your Apple users and hardware service options. This enables priority on-site service and 24/7 support, ensuring your end users are always up and running.

Coverage for every Mac, iPhone and iPad.
  • Flexible service options, priority on-site services, and next-business-day equipment repair or replacement
  • iPhone: 24 or 36 months
  • iPad: 24, 36 or 48 months 
  • Mac: 36 or 48 months
Device repair or replacement.
  • Repair or exchange up to 4 per cent of your covered Mac computers, or up to 10 per cent of your covered iPad or iPhone devices, for any reason.
Global on-site hardware service.
  • On-site service for all covered Apple hardware products from the next business day.
End user support.
  • Round the clock priority access to Apple support
  • Support in local language during business hours
IT department support.
  • One incident of IT department–level support each year
  • Available 24/7, high priority problem response time – 1 hour 
  • Mobile device management (MDM), security and provisioning technologies
  • Access to the AppleCare Enterprise Portal to report incidents and review account activity.
More information.
  • AppleCare for Enterprise is available in volume-based price categories from 200, 1,000 and 5,000 covered devices
  • Devices can be repaired or exchanged for any reason unless they have been lost or stolen
  • AppleCare for Enterprise can be added to previously bought, qualified Apple devices
  • Additional IT support is available with the purchase of AppleCare OS Support
AppleCare OS Support.

AppleCare OS Support is a one-year agreement to provide IT departments with support to integrate and manage Apple hardware and software in various technical environments. Together with AppleCare+ or an AppleCare Protection Plan, AppleCare OS Support offers a holistic technical support and hardware protection solution for SMEs and educational institutions needing enterprise-level support for their Apple deployments.

Three support levels.

AppleCare OS Support comes in three levels:

Select.

Covers up to 10 enterprise‑level incidents. Four-hour response for high-priority issues, 12 hours a day, 7 days a week 

Preferred.

Covers an unlimited number of enterprise-level incidents. Two-hour response for high-priority issues, 12 hours a day, 7 days a week. An AppleCare account manager is also assigned to your organisation.

Alliance.

Covers an unlimited number of enterprise-level incidents across multiple locations. One-hour response for high-priority issues, 24/7. This plan includes an on-site review by an Apple technical support engineer.

We offer a wide and comprehensive range of services, which are precisely tailored to your individual needs and requirements. Get in touch for a free consultation.

Your contact partners.
Rafael Griessbaum

 

Rafael Griesbaum

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Lucas Kawik

 

Lucas Kawik

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