HPE Aruba Networking Support Services.

Limited Lifetime Warranty.

HPE Aruba Networking network products are based on certain quality and reliability standards that you can rely on, which is why HPE offers a Limited Lifetime Warranty on the majority of their hardware.

A Lifetime Warranty on switches lasts as long as the original purchaser owns the product. With access points, the warranty is limited to five years after the end-of-sales date.

Find out here if your products come with a Limited Lifetime Warranty.

View summary

Discover our service solutions.

Partner Branded Support Services.

Partner Branded Support combines the flexibility and proximity of Bechtle’s own service units with the security that comes with a warranty extension by the original vendor.

Bechtle is your single point of contact for your HPE Aruba Networking infrastructure service requests. You’ll receive expert support from our highly qualified, German-speaking technicians when you call our service hotline. What’s more, Bechtle keeps replacement parts in stock to guarantee fast delivery.

If you would like on-site service, an individual service contract must be concluded with your Bechtle systems integrator or you should purchase the vendor’s Foundational Care Service.

Foundational Care Services.

Benefits of Foundational Care:

The costs of a typical HPE Aruba Networking support contract are on average 10% of the entire hardware investment. This relatively low cost can make all the difference when it comes to protecting your business-critical applications.

Foundational Care
Exchange Next Business Day.

Availability:

Monday - Friday: 08:00 - 17:00

Response time:

Hardware: Replacement parts dispatched NBD
Software: Call back within 2 hours

Foundational Care
Exchange 4 hr 24 × 7.

Availability:

24 × 7, 365 days a year

Response time:

Hardware: Replacement parts dispatched within 4 hours
Software: Call back within 2 hours

HPE Aruba Networking Foundational Care includes:

Fast solutions and a reduction in network problems
Access to electronic support information and services
Flexible hardware replacement options
Escalation management
Firmware updates for select products

Result:

Lower complexity
Less downtime
More control and better management

Foundational Care Services are the perfect compliment to your hardware.

Foundational Care Services are available on-site.
Click here for more details:

HPE Services

Below is a direct comparison between the basic warranty and the optional Foundational Care Services.

Support	(Limited Lifetime) Warranty¹ (English)	Foundational Care NBD Exchange² (English)	Partner Branded Support³ (German)
Technical Support	Not prioritised, but according to economically justifiable effort	Priority-based with escalation management	Priority-based with escalation management
	Only product conformity (break/fix)	All advisory or operative work, including design, configuration, deployment, interoperability, best practices and technical support	Product conformity plus: Support for configuration, compatibility and other best practices Advanced troubleshooting
	Telephone support: Monday – Friday, 08:00 – 17:00	Telephone support: 24 × 7	Telephone support: Monday – Friday, 08:00 – 17:00, 1 hour response time (call back), case opening via e-mail: 24 × 7 × 365
Software Support and Updates	Only publicly available software	Priority-based demand-oriented patch / maintenance versions for resolving specific issues, customer-specific features, etc	Priority-based demand-oriented patch / maintenance versions for resolving specific issues, customer-specific features, etc
Hardware Support	Return to factory, NBD shipping, no guaranteed delivery SLAs	Delivery commitment on next or the same business day with on-site support options	Hardware shipping on same day when call received before 3 pm

¹ For details see HPE Aruba Networking warranty and support summary

² For details see HPE Aruba Networking Foundational Care

³ See PBS service specification for details

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