International Update 03/2025.

The Supervisory Board of Bechtle AG has resolved to proactively extend Konstantin Ebert’s term on the Executive Board by three years, through to 31 December 2028, and to designate him as the successor to current CEO Dr Thomas Olemotz. The formal resolution will be adopted at the Supervisory Board meeting on 4 February 2026. Dr Olemotz’s contract runs until 31 December 2026, and he is set to remain in his role throughout the coming year.

Konstantin Ebert joined Bechtle in 2021 as Executive Vice President and became a member of the Executive Board on 1 January 2024. As COO, he oversees multichannel operations across France, Switzerland, the Netherlands, Belgium, the United Kingdom, Ireland, Italy, Spain, Portugal, Poland, Hungary and the Czech Republic. Aged 54, he has extensive international experience and a deep understanding of the IT industry, gained through roles in consulting, with technology providers, and in IT systems integration.

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The Central CRM Team continues to evolve the platform to better support all sales entities and functions. Today you find out about the latest progress, the highlight improvements that are already live, and we give you a preview what’s coming next. 

In recent months, there has been strong momentum and notable improvements. Collaboration between Business and IT has improved significantly, resulting in better alignment, faster execution, and several successful go-lives.

• Call logging without BE number: Allows logging calls on leads without a BE number so early sales activity is tracked correctly.
• Time Critical Flag: Lets users and Sales/Marketing Leaders mark urgent leads or campaign items for quick prioritization. 
• Lead notification logic: Improved communication rules, removed the 48-hour ultimatum to qualify/disqualify leads, and eliminated overwhelming escalation emails. 
• Central tags rollout: Standard tags are available for all countries to support consistent labeling and reporting. 

• Start My Day workstation: A new workstation showing daily tasks, leads, calls, and follow-ups in one place to help sellers plan their day more effectively. 
• KYC 360° Customer Dashboard: A single, easy-to-read customer view with revenue and margin development, key modules, expiring quotes, and more. 
• Creditsafe and Creditscore: Financial risk and overdue payment insights available directly in CRM. 
• Last Activity: Shows the last activity date, type, and topic on leads, opportunities, and accounts for better follow-up and planning. 

We look forward to a strong finish to the year and to making 2026 the year of CRM together with you.  

If you have any questions or further needs, just don’t hesitate to contact the team: Luka Pantic, Dimitri Schell and Ardian Hasanaj.

You’ll hear more from them next year, and they’re looking forward to working closely together. 

We are happy to share some great news about our Net Promoter Score (NPS) initiative.  
Currently, 45 Bechtle companies across 12 European countries are already working successfully with the Net Promoter Score (NPS)!  

The NPS is a widely used metric for measuring customer loyalty and satisfaction by asking customers how likely they are to recommend a company to others. The Score helps organizations to identify strengths, areas for improvement, and overall customer sentiment. 

The aim is to increase customer retention and the ability to better recognize a customer's willingness to switch or churn rate at an early stage. 

Gaining customer insights and enhancing customer loyalty are substantial benefits and it can be used as a further sales tool to help you engage with customers. This understanding can be used to drive change for further growth. 

Take action and make a difference! 
If you have received an automated email, this means your customers have submitted feedback. Please call those customers, as they often appreciate a return call and the associated recognition. Every feedback matters – and we’re counting on you.  

The side images show a real customer reaction and illustrate how satisfaction can change when customer feedback is actively addressed. 

Want to share experiences? 
Exchanging knowledge and best practices is highly valuable – reach out to Verena Boll and Martin Keller and join the conversation! 

Thank you for your continued interest and support. Let's keep up the momentum and make the most of the opportunities NPS brings to our organizations. 

NPS overall  FAQ

The defence sector is playing an increasingly important role in our strategy, with the aim of strengthening collaboration and building a clearer, shared understanding across Bechtle.

• Continued one-on-one conversations across regions provided valuable insights into local opportunities and challenges.
• Engagement varies, which is normal in a specialised area like defence, but overall interest and activity are clearly rising.

• Our defence-related customer pipeline keeps expanding as more opportunities surface and teams recognise the potential.
• The growing need for secure and trusted solutions reinforces Bechtle’s strong positioning in this segment.

• A dedicated cross-entity expert call connected colleagues from different countries and departments, creating alignment and a space for open knowledge exchange.
• This collaboration is helping us move towards a more unified understanding of our defence capabilities.

Defence represents long-term growth potential for trusted partners like Bechtle. With our international reach and strong portfolio, we’re well positioned to support customers who require security, reliability and specialised expertise.

Stay informed via the Defence SharePoint page for updates and best practices.

Our New Business performance remained strong this month, supported by consistent customer activity and smarter preparation. 

• Steady flow of new and reactivated customers, keeping our growth curve healthy.
• October’s results confirm a stable business base — revenue remains above last year’s level (€26.45M LY), while margin saw a slight decrease (€3.93M LY), reflecting continued price pressure in competitive markets.
• The momentum generated during the Big Bang Call Out Day remains evident in our pipeline.  

• Preparation for 2026: Continue identifying potential growth segments and fine-tune lead management for the upcoming year. August: €22.23M revenue (+34.1% YoY), margin €2.69M (+43.1% YoY)
• A more structured lead-up toward next year’s BBCOD with deeper customer intelligence and clearer targeting. 
• Staying focused on quality conversations and well-prepared outreach to keep the momentum going. 

Thank you for driving this progress—let’s continue pushing forward! 

We are still energised by the International Modern Workplace Community Event in Maastricht! Co-hosted by Anika Böthern, Christian Malzacher, and Bo Nelissen, the event brought together passionate colleagues for two days of collaboration, workshops, and fresh perspectives.

A warm thank you to Diana Langer for setting the tone with her welcome, and to our partners HP and Intel for their forward-thinking contributions. Special mention to Sinah-Kristin Wilke and Liam Rieck from BECHTLE Logistik & Service GmbH for expanding our conversations beyond service topics.

Together, we tackled country-specific challenges, explored vendor strategies for 2026, and sharpened our approach to Services & Solutions. The engagement across regions and functions, now including L&S, was truly inspiring.

Let’s keep building the future of work together.

#ModernWorkplace #OneBechtle

Or does it?

A learning culture isn’t simply about training sessions or e-learning platforms. It’s about how we grow - together. It’s a mindset that encourages curiosity, knowledge sharing, learning from mistakes, and continuously improving our work practices.

So, how are we doing?

We want to hear from you. Your voice matters in shaping how we learn, adapt, and thrive at Bechtle.

Take 3 minutes to complete our short survey and help us understand where we are.

To the survey

Reboarding does not begin only when someone returns, it starts the moment they step away. 

Our colleague Katja Ruth is currently on maternity leave. While she’s enjoying this special time, we haven't forgotten her. She's still part of our team and we're staying connected. We’re keeping her in the loop on key changes, checking in via WhatsApp, and even planning a one-day visit to the office. Not for work, but to reconnect. 

Reboarding is about more than updates. It’s about belonging and showing that you care. 

Avoid ‘out of sight, out of mind’ and stay connected. Check our intranet to see what you can do to make your colleague feel seen, supported, and set up for success, no matter how long they’ve been away. 

The HRcoreACADEMY Summit in Amsterdam brought together leading voices in HR, learning, and organisational development. And our International People and Organisational Development team was proud to be among them. 

Ashley Wieferink represented the team by delivering a session on boosting creativity with AI. A topic that reflects our commitment to innovation in learning and development. The debate continues as to whether AI can replace human creativity. Ashley offered a different perspective: how AI can amplify it. 

From idea generation to problem-solving, AI proves to be a powerful creative partner when used with intention. With Tailor-Made Learning, we integrate AI into our learning design process to enhance efficiency, unlock new perspectives, and create meaningful learning experiences that drive impact. 

Being invited to speak at HRcoreACADEMY is a testament to the value our team brings, not just internally, but across the wider HR and P&D community. It reflects the growing recognition of our expertise and the relevance of our work in shaping the future of organisational development. 

We’re proud to be part of the conversation and even more excited to keep driving innovation in People and Organisational Development. 

In this episode of the GITA Interviews, Emery talks with Konstantin Ebert, COO of Bechtle AG, about the company’s impressive growth and the strategies behind its ongoing international expansion. Konstantin highlights that Bechtle’s resilience comes from diversification across multiple business segments, including e-commerce, system integration, and services, as well as a wide geographical presence in 14 markets. Together, these pillars help them adapt to uncertain times and market fluctuations. Konstantin also discusses the company’s robust acquisition strategy, noting that Bechtle recently completed its 121st acquisition, with a strong emphasis on the seamless integration of new teams and the maintenance of a cohesive culture across varoius countries. 

They also discuss the evolving nature of Bechtle’s business, particularly its shift to a more service-led organization, while still retaining its core strengths. Konstantin explains how Bechtle manages people and organizational change post-acquisition, emphasizing the importance of cultural fit and a dedicated integration team. They explore key technology trends such as AI and digital transformation, with Bechtle both internally leveraging AI for operational improvements and externally guiding customers on their AI and cloud journeys. 

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