WLAN service with a forklift connection.
Bechtle’s customer STIEBEL ELTRON is a global market and technology leader in home automation and green technologies. What began in 1924 with the invention of the coil immersion heater continues today with hot water appliances, heat pumps and ventilation systems: experience, innovation and the highest quality standards for the customer.
Production at the main location in Holzminden is perfectly in line with modern standards. The basic prerequisite for this is comprehensive and always available WLAN coverage. Not wanting to take any risks, STIEBEL ELTRON relies on the professional service of the experts at Bechtle Bielefeld. Sven Pöttner, Service Manager in charge of the STIEBEL ELTRON account at Bechtle, uses Cisco WLAN controllers for this purpose. The WLAN building coverage was set up in close consultation with the customer to ensure that critical areas are supplied redundantly, while less critical sections are covered normally. But even with redundant coverage, continuous monitoring of the entire setup is crucial. Undetected performance drops or even outages of individual components can add up and jeopardise WLAN service SLA compliance if they are not detected and resolved in time.
PRTG stores all monitoring data in the original interval, however long it is retained for. This enables Bechtle Bielefeld to prove compliance with the SLAs to STIEBEL ELTRON at any time. Thanks to the predefined Cisco sensors in PRTG, integrating WLAN setup into the monitoring was simple and went without a hitch. Other components that could have an influence on the availability and stability of the WLAN were also integrated into the monitoring with PRTG.
In the event of issues, as already mentioned, it’s crucial that Bechtle’s team can act immediately, and so PRTG was linked up to Bechtle’s ticket system. Doing this highlighted yet another advantage of PRTG. Notifications are sent as plain text, which means that the service technician on the case knows immediately what the problem is and does not have to decipher any error codes first. In addition, PRTG lets you create maps. These are dashboards that show where devices are located on a plan of the building, ensuring that devices with issues can be found quickly when on-site support is required.