Not all companies are the same, and that's why service requirements vary from company to company. Many customers would like to handle a lot of the services connected to a digital workplace themselves and only need support in specific areas. Others, however, entrust us with all services so that they can continue to focus their attention on their core business. We're happy to help and show you our flexible Workplace Service models.
The Business Service Desk is available 24/7 and is your central contact point for all service requests and application, hardware, user or printer support. Our goal: To offer your employees immediate support, because the faster service requests and IT problems can be resolved, the quicker your employees can get back to work. As we all know, time is money.
Do you need on-site experts and technicians? Our on-site services provide companies with professional solutions for modern IT workplaces. We take on responsibility for the operation of your IT infrastructure. We are happy to put your company in touch with systems engineers or help desk staff.
The modern digital workplace is constantly changing: New hardware and software is installed, computers are upgraded and data deleted, devices need to be correctly disposed of, new components are added, applications customised etc etc. Workplace IMAC services enables us to manage the lifecycle of the digital workplace. That means less work and fewer costs for you.
Our international service management team ensures reliable service in numerous countries worldwide. We carefully select our international service partners to ensure they meet our high standards of service. And who are our partners? We’ll happily tell you who our local partners are, as well as provide you with the names of the deployed service technicians, because transparency is important to us.
All electrical equipment has to be regularly checked to ensure that it meets current safety standards. In Germany, regular DGUV-V3 and V4 reviews are carried out as laid down by the German Social Accident Insurance (DGUV). Every company is obliged to comply with these regulations. Bechtle offers a basic DGUV assessment service to make sure companies stay on the safe side. The assessment takes place at the Bechtle Installation Centre an is valid for 36 months.
Not even digital workplaces are immune from issues. Why wait until something breaks down? The right monitoring and reporting tools enable you to recognise problems at an early stage and deal with them appropriately. An excellent service means that your company runs smoothly.
We currently manage hundreds of thousands of IT workplaces and data centre systems and you can profit from our experience. Our Workplace Services include: A multi-vendor service from a single source, and highly efficient cloud services hosted in Germany for enhanced cost-efficiency and increased flexibility.
End of Life Services and Re-marketing.
Bechtle can manage the complete life cycle of your hardware and also the remarketing. When requested, we remove hardware from the customer's asset system and release the licences for further use in the customer portal or via the cloud partner. We make sure that hardware is removed and disposed of in an environmentally friendly way and that certified data erasure is carried out. Thanks to efficient re-marketing, you also benefit financially.
Workplace and Mobile Strategy.
Our IT business architects and consultants work together with you to develop a strategy for the workplace of the future, whether that is in-house or mobile. Our focus is on a vendor-neutral consultation.
Product and Licence Consultation.
We recommend products that suit your business, and show you what licences the various vendors offer.
Transition, rollout and service design.
We develop a transition, rollout and service concept that is tailored to your individual requirements. A standardised framework for control and quality assurance ensures the success of the project.
Bechtle Finance and Procurement.
It doesn't matter how big your company is: Bechtle Financial Services helps you find a financial solution for your IT. Our online procurement tool bios® helps you to order any necessary hardware and software from our range of over 70,000 articles quickly and efficiently.
Package Factory and Managed Installation.
Servers, PCs, notebooks and other end devices are configured and tested before installation. New applications are standardised and deployed efficiently so that your employees can get to work immediately.
Workplace and Mobile Strategy.
Our IT business architects and consultants work together with you to develop a
strategy for the workplace of the future , whether that is in-house or mobile. Our focus is on a vendor-neutral consultation.