Not all companies are the same, and that's why service requirements vary from company to company. Many customers would like to handle a lot of the services connected to a digital workplace themselves and only need support in specific areas. Others, however, entrust us with all services so that they can continue to focus their attention on their core business. We're happy to help and show you our flexible Workplace Service models.
The Business Service Desk is available 24/7 and is your central contact point for all service requests and application, hardware, user or printer support. Our goal: To offer your employees immediate support, because the faster service requests and IT problems can be resolved, the quicker your employees can get back to work. As we all know, time is money.
Do you need on-site experts and technicians? Our on-site services provide companies with professional solutions for modern IT workplaces. We take on responsibility for the operation of your IT infrastructure. We are happy to put your company in touch with systems engineers or help desk staff.
The modern digital workplace is constantly changing: New hardware and software is installed, computers are upgraded and data deleted, devices need to be correctly disposed of, new components are added, applications customised etc etc. Workplace IMAC services enables us to manage the lifecycle of the digital workplace. That means less work and fewer costs for you.
Our international service management team ensures reliable service in numerous countries worldwide. We carefully select our international service partners to ensure they meet our high standards of service. And who are our partners? We’ll happily tell you who our local partners are, as well as provide you with the names of the deployed service technicians, because transparency is important to us.
All electrical equipment has to be regularly checked to ensure that it meets current safety standards. In Germany, regular DGUV-V3 and V4 reviews are carried out as laid down by the German Social Accident Insurance (DGUV). Every company is obliged to comply with these regulations. Bechtle offers a basic DGUV assessment service to make sure companies stay on the safe side. The assessment takes place at the Bechtle Installation Centre an is valid for 36 months.
Not even digital workplaces are immune from issues. Why wait until something breaks down? The right monitoring and reporting tools enable you to recognise problems at an early stage and deal with them appropriately. An excellent service means that your company runs smoothly.
We currently manage hundreds of thousands of IT workplaces and data centre systems and you can profit from our experience. Our Workplace Services include: A multi-vendor service from a single source, and highly efficient cloud services hosted in Germany for enhanced cost-efficiency and increased flexibility.