Bechtle Cisco Premium Service.

 

All your bases covered.

In an environment characterised by mobility, virtualisation and cloud computing, IT services are in constant flux. This is especially true for Cisco network, data centre, Unified Communications and security solutions. As a Cisco Gold Partner, Bechtle is certified in all architectures (network, data centre, collaboration and security) and also holds the highest level Master Specialization status in the fields of collaboration, networking and security. Entrust your IT architecture to the best.

Benefit from Bechtle’s many years of experience and expertise in the Cisco environment to optimally fulfil your company’s requirements. Bechtle is your business’s central IT contact.

The Bechtle Cisco Premium Service provides seamless, secure and comprehensive support of Cisco network infrastructures. From troubleshooting and system recovery to the provisioning of software updates, this service has all the bases covered.

Send your support request using our form.

Our benefits at a glance.

Asset Management

 

Contract Consolidation

 

SLA Up or Downgrade

 

Address Management

 

Uniform Contract Terms

 

Service Reports

 

As a trusted service partner, we offer the following services:

 

Bechtle Cisco Premium Service.

     

    Bechtle Cisco Premium Service Onsite.

     

    Available SLA:
    • 8 x 5 x NBD
    • 8 x 5 x 4
    • 24 x 7 x 4
    • Licence support

     

    Services:
    • A single point of contact
    • Software deployment
    • Troubleshooting
    • Hardware delivery within agreed response times
    • System recovery (within the agreed service hours after troubleshooting and hardware delivery)

     

     

    Available SLA:
    • 8 x 5 x NBD Onsite
    • 8 x 5 x 4 Onsite
    • 24 x 7 x 4 Onsite

     

    Services:
    • A single point of contact
    • Software deployment
    • Troubleshooting
    • Hardware delivery within agreed response times
    • Onsite hardware exchange and system recovery by qualified technicians within the agreed service hours.

     

    Bechtle Cisco Premium Service.

       

      Available SLA:
      • 8 x 5 x NBD
      • 8 x 5 x 4
      • 24 x 7 x 4
      • Licence support

       

      Services:
      • A single point of contact
      • Software deployment
      • Troubleshooting
      • Hardware delivery within agreed response times
      • System recovery (within the agreed service hours after troubleshooting and hardware delivery)

       

       

      Bechtle Cisco Premium Service Onsite.

         

        Available SLA:
        • 8 x 5 x NBD Onsite
        • 8 x 5 x 4 Onsite
        • 24 x 7 x 4 Onsite

         

        Services:
        • A single point of contact
        • Software deployment
        • Troubleshooting
        • Hardware delivery within agreed response times
        • Onsite hardware exchange and system recovery by qualified technicians within the agreed service hours.

         

        1st/2nd Level – Bechtle Hosting and Operations.

         

        Cisco Service Delivery Manager

        Daniel Garde-Rodriguez

         

        Our Bechtle Cisco Premium Service gives you the security you need for your Cisco infrastructure. The Bechtle 1st Level support staff are by your side—from the moment you open a ticket until your issue or request has been resolved. We recommend Bechtle Cisco Premium Service Onsite as you’ll benefit from Bechtle service technicians coming to you within the shortest possible time to resolve any issues.

        Single Point of Contact.

        The Single Point of Contact is listed on the web portal and checks which Cisco services the customer has concluded with Bechtle The incoming cases are recorded in the Bechtle IT Service Management tool after they have been pre-qualified, categorised and prioritised. The person creating the ticket will also receive confirmation of case details. If the case cannot be resolved by the Service Desk, it will be dispatched to a defined downstream, certified Bechtle service unit for further qualification and resolution.

        Software deployment.

        The Bechtle Cisco Premium Service contract can be linked with the personal Cisco account of various IT staff. This opens up the door to being able to independently download software and firmware from Cisco. The Single Point of Contact can also help with contract allocation. 

        Instructions on how to create a Cisco account and allocate contracts can be found here.

        Troubleshooting.

        Troubleshooting is the process of discovering and resolving issues. Our Bechtle Cisco specialists have all the expertise to implement perfect solutions for each situation. Troubleshooting tends to revolve around removing log files, cancelling commands, rebooting, and repatching. Our Bechtle Secure Cloudshare can be used should log files have to be transferred to our Bechtle Cisco specialists. Bechtle Secure Cloud is a secure and protected file transfer with end-to-end encryption that enables log files to be transmitted to our support teams.

        System recovery.

        Restore systems after a hardware replacement or a software issue. Our Bechtle technicians need backups, storage media and other system-dependent data to recover the system. With Bechtle Cisco Premium Service Onsite, our Bechtle technicians can work on-site in collaboration with remote employees to carry out the recovery, restoring your system to a time point before the issue.

        2nd Level – Cisco Competence Centre Bonn.

         

        Team Lead Support/Operations,
        Cisco Competence Centre, Bechtle Bonn

        Marc Schmitt

         

        Our specialists’ many years of experience in modern architectures and communications solutions have helped us develop a tailored Bechtle Cisco service. Our systems engineers located at the Cisco Competence Centre work around the clock to resolve issues as part of the Bechtle Cisco Premium Service and are happy to support you with your questions.

        Have questions? We’ll be happy to help you find what you need.
        Downloads.

         

        Get in touch with your account manager:

        Megan Wörthmann

        Send e-mail

        Downloads.
        Bechtle Cisco Premium Services Flyer.

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