- Basics: Introduction to Jira & product overview, projects and project types, search & filter - JQL
- Jira Administration: Applications and other functions, project administration, interaction of different schemas in projects, system dashboard
- Administration of issues: Issue types, workflows - editor and additional functions, masks, user-defined fields, authorizations, issue security, notifications
- User administration: Global authorizations, roles vs. groups
- System: General configuration (language, mode, etc.), security, interface, import / export, mail
- Best practices and use cases: shortcuts, create new configurations vs. customize existing ones, use issue context
- Optional: Individual content and requirements, e.g. plugin demonstration