Digital power – Centrally managed, securely operated.

DPF Service GmbH – Digital power for the DPF Group: Centrally managed, securely operated.

The DPF Group relies on a fully managed IT infrastructure that delivers security, stability and efficiency, with Bechtle as its full‑service partner running the entire IT operation—from endpoint management and IT security to strategic development. This means the DPF Group can devote its full attention to its highly demanding core business—modern living and housing concepts for later life. And with a standardised, cloud‑based IT architecture that integrates new locations quickly and seamlessly into the existing system landscape, the Group has a solid digital foundation to keep driving innovation across its sites.

Project details.

Services

Managed Services
Modern Workplace
Cloud

Industry

Pharmaceutical / Healthcare
Trade / Service

Manufacturer

Datto, Dell, Microsoft, Printix, Sophos

Company size

250 – 1,500 employees

Challenge.

In 2020 and 2021, Bechtle paved the way for the DPF Group’s move to the cloud, shifting the organisation away from virtual application servers and a local domain and replacing them with cloud‑based solutions fully integrated with Microsoft 365. This modernised the entire working environment while making the IT landscape far more transparent and easier to manage. But modern IT evolves constantly, and systems need not only to be operated but also continuously monitored, maintained and optimised. With this in mind, the DPF Group chose to enter into a long‑term partnership with Bechtle, which has since taken on full responsibility for its IT operations, ensuring that the Group’s IT runs securely, reliably and in line with modern standards.

With Bechtle, we’ve built an IT landscape that’s every bit as dynamic as our growth. It’s secure, scalable and noticeably lightens our day‑to‑day workload—exactly how modern IT should work today.

Anna-Lena Olizeg, DPF Group

Solution.

As a reliable full‑service partner, Bechtle oversees the entire IT environment and acts as the first point of contact for employees when they need support, experience disruptions or have new requirements. An automated ticketing system streamlines processes by creating service tickets as soon as the defined criteria are met, while proactive monitoring, regular updates and continuous vulnerability management keep the IT environment stable. Next‑generation Sophos firewalls protect the DPF Group’s sites, with Microsoft Defender ensuring endpoint security. At the same time, all strategic measures follow Zero‑Trust principles, supported by a clear concept for future locations as well. Bechtle also standardised the entire hardware landscape with the Dell notebooks and PCs as well as iPhones and iPads centrally managed via Microsoft Intune and Datto’s cloud‑based RMM platform. The cloud-based setup is rounded off by a Printix print solution. Monthly meetings help align and prioritise operational topics, while quarterly service reviews provide clarity on budgets, the roadmap and strategic development to ensure that IT operations evolve continuously and that processes and standards are consistently improved. Today, Bechtle supports around 120 workplaces across Germany for the DPF Group, working every day to maintain a modern, secure and resource‑efficient IT landscape that paves the way for continued growth.

Business benefits.

Stable IT operations: Bechtle keeps day‑to‑day work running smoothly across all locations, around the clock.
Robust security: Devices and data are protected through monitoring, Microsoft Defender and clearly defined security standards.
Clear service structures: Regular meetings, service reviews and defined IT roles.
Full organisational relief: Bechtle handles operations, support and ongoing development, eliminating the need for an internal IT department.
Modern workplaces: Microsoft 365, cloud services and mobile devices enable efficient, flexible working.
Scalable platform: Expands effortlessly as new locations, users and requirements are added.