Galaxy 3500/Smart UPS VT standard warranty upgrade from 12 months to 36 months for 40 kVA UPS 5-day/8-hour service Response time: next business day On-site troubleshooting 24 x 7 telephone technical support Incl. annual inspection/operational verification Parts, labour time and shipping costs included (batteries NOT included) . Service can only be ordered while the warranty is still valid.