The Plus Service includes the following:
- Software upgrades and updates
- Advance next business day parts exchange
- Escalation support - technical
- Poly Online Support Center access
- Cross-vendor support (in accordance with service agreement)
Term: 3 years
Availability: 24/7/365
Poly Blackwire 3Y Plus Service
Product
Product type
Warranty option
General
Application
Headset
Performance
Duration
3 years
Service type
Advance exchange service
Response time
Next business day
Service level
24 x 7
Included service
Hotline support, Software updates, Software upgrades, Video-based expert support, Technical support, Advance parts replacement, Access to online support tools
