You will receive a comprehensive introduction to the world of IT Service Management (ITSM). We will look at the basic concepts of ITSM and introduce you to the most important standards and frameworks such as FITSM, ITIL (R) and ISO20000. The seminar will also focus on the various process models in ITSM. We will take an in-depth look at operational processes, change processes, design processes and strategy processes and give you valuable insights into how they work. Another topic is continuous improvement in ITSM. We will show you how you can increase the quality of your IT services through continuous improvement processes. In addition to the theory, we will also look at the implementation/introduction of ITSM. We will give you practical tips and tricks for a successful implementation and show you how to introduce ITSM in your company. This seminar is aimed at anyone looking for a sound introduction to IT Service Management. You can look forward to two intensive days full of new insights and experiences.
Target group
Agile teams, Managers, Maintenance/mechatronics/machine operators, Network administrators, PC user service, Software developers, Project managers, Service technicians, Support technicians
