An interest in services, service management and IT services.
Objective
You will gain a thorough understanding of the ITIL (R) framework and be able to define and apply the key concepts of digital product and service management. You will understand how value is created through effective management of products and services, and you will be able to explain the four dimensions of service management and their holistic approach. You can apply the ITIL Product and Service Lifecycle with its eight activities, the ITIL Value System (VS) with its five components, the seven guiding principles of ITIL (R) in practice, and value stream mapping and management. You are familiar with the use of AI in service management and the ITIL (R) AI Capability Model, as well as the collaboration between ITIL (R) and DevOps and PRINCE2 (R).
Comment
This ITIL, PRINCE2, PRINCE2 Agile course is offered by LEECON TS GmbH, ATO of AXELOS Limited. ITIL, PRINCE2, PRINCE2 Agile are registered trademarks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. Bechtle AG is LEECON TS GmbH's reseller. Participation in ITIL, PRINCE2, PRINCE2 Agile is only possible in combination with a certification exam. More information can be found under: https://www.peoplecert.org/terms-of-service-and-privacy-policy.
