Bechtle Cisco Lifecycle Service.

Your high-speed helper.

Digital transformation, new ways of working, cyberattacks—IT departments face ever-changing challenges. New technologies and trends flood the market at a pace virtually no one can keep up with and in-house IT departments are operating at capacity, making it even more crucial that companies have a reliable partner to relieve the pressure, help them deploy new technology, and offer first-rate service.

As one of the leaders in IT, Cisco helps companies to ride the transformation wave and manage complex IT infrastructures with devices and software from a range of vendors. Bechtle and Cisco are an unbeatable team. As a Cisco Gold Partner in all architectures (network, data centre, collaboration and security), Bechtle is a certified Cisco Master, also holding the CX specialisation status for its high-quality and quick support and consulting. This means you can rely on holistic lifecycle services and get expert help when you need it to take the strain off your IT department and keep your business up and running.

The Bechtle Cisco Lifecycle Service provides a smooth, secure and prioritised service for your network infrastructure. The services themselves, our service technicians and processes have all successfully passed external audits. The Bechtle Cisco Lifecycle Service guarantees prioritised case handling with a response within 30 minutes.

Open a ticket.

Send your support request using our form.

Our benefits at a glance.

Prioritised case handling.

30 minute response time.

Support for multi-vendor solution deployments.

Dedicated escalation management.

Asset reporting.

Change recording and planning.

As a trusted service partner, we offer the following services:

Bechtle Cisco Lifecycle Service.

Available SLA:

8 x 5 x NBD
8 x 7 x NCD
24 x 7 x 4
24 x 7 x 2
24 x 7 SWSS

All SLAs are also available with a hardware exchange carried out by an on-site technician.

Services:

Bechtle – Single point of contact in English and German.
Centralised support – Cisco product and multi-vendor solution deployments.
30 minute response time.
Software deployment.
Troubleshooting by Bechtle.
Hardware delivery in accordance with the SLA.
System recovery (in accordance with the SLA after troubleshooting and hardware delivery).
Support for multi-vendor issues.
Service asset report.
Prioritised escalation management.
Change management recording and planning.

Available locations: European Union, Norway, Switzerland, United Kingdom

1st Level – Bechtle Managed Service GmbH.

Team Lead Operations Centre

Sebastian Entzian

To optimally process your request, Bechtle has set up a direct interface to Cisco that lets us prioritise your reported issue and get Cisco involved where needed. We offer fast, efficient and professional support.

Prioritised case handling.

We want you to be happy and give you the best-possible support. Your company is constantly evolving. Free it from technical issues with our trained support units that efficiently process your request and provide you with a quick and effective solution. We’ll get you and your IT quickly back up and running so you can concentrate on your business.

We are here for you around the clock. Our prioritised ticket process with guaranteed response within 30 minutes ensures that you get the support you need asap.

Dedicated ticket escalation management.

Our special ticket and escalation management system is part of our comprehensive support solutions.

The aim is to troubleshoot and recover your IT service as quickly as possible in the event of unplanned interruptions. We also provide coordination services, in cooperation with the responsible service units, to isolate the causes of incidents and carry out subsequent troubleshooting. Our experts have comprehensive knowledge and experience in a wide range of technical areas and we work closely together to ensure that your ticket goes to the right team to provide you with the help you need right away.

Multi-vendor solution service deployments.

If it turns out that the problem was caused by a third party component, we’ll get in touch with the manufacturer to pursue the issue further.
All you need are active manufacturer contracts for the components in question and be able to provide them on request. And because we know coordinating with vendors can be tricky, Bechtle is on hand to ensure things go smoothly. Once a manufacturer ticket has been opened, we’ll also get in touch with Cisco and the expert team.

Asset reporting.

Our service includes asset reporting to give you an overview of your service contracts, as we know it’s important for many customers to keep track. Asset reporting forms the basis for your next IT investments and service renewals, providing transparent data via your services.

Change management.

Our support team is always at the cutting edge of technology and attend regular training courses. Our expert teams help you record and plan change processes in your IT infrastructure with the aim of recording, reviewing and, if necessary, implementing change requests for the contracted components within a defined timeframe. We do this all with our holistic approach and consider your IT infrastructure as a whole (consulting service).

Your success is our ultimate goal.

We are committed to our customers’ success, which is why we and Cisco want you to get the most out of your products and services. To help you reach your business goals, we offer you a wealth of resources and tools
and, together with Cisco Customer Success, we also provide ongoing support and consulting, so you’re always working at the cutting edge of technology. We offer workshops, certifications and regular updates allowing you to fully concentrate on the solutions you’re using.

Our extensive partner and expert network ensures you’ll always have the best possible support. We’re always here to provide network assistance, quickly solving issues, answering your questions and ensuring that you always have a positive experience with Cisco solutions.

Cisco Customer Success

Have questions? We’ll be happy to help you find what you need.

Get in touch!

Katharina Kinzinger

E-mail

Downloads.

Bechtle Cisco Service Portfolio Flyer.

Bechtle Cisco Lifecycle Service Flyer.

User’s guide on contract allocation.

At a glance. Bechtle Cisco Service Packages.

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