Customer Journey Day 2026

The focus is on current challenges and solutions relating to a secure, sovereign and future-proof IT landscape – from resilient security strategies and greater digital independence to the intelligent use of data in modern multi-cloud environments.

Look forward to a varied day featuring a wide range of formats and plenty of opportunities for discussion:

• Open networking and exhibition areas for direct interaction with technology partners and experts
• A wide range of insights into current IT trends and practical topics – in the form of keynotes, short presentations and specialist sessions
• Practical insights from experts and real-world use cases

Klassikstadt Frankfurt combines industrial charm with an impressive collection of classic cars and high-performance racing cars – the perfect setting for innovation and networking. The exhibition will be open to you throughout the event.

Customer Journey Day is a platform for discussion, fresh ideas and valuable connections. 
Take this opportunity to deepen your expertise, discover new perspectives and make valuable contacts.

Sign up now and join us on 19 August.

2.00–2.30 pm – Stage One

From data silos and disjointed processes to the connected enterprise.

Bechtle demonstrates how organisations can consolidate data silos and disjointed processes into a high-performance data platform. Using a specific Microsoft Fabric scenario, the session will demonstrate how a modern data architecture enables reliable analytics, AI applications and faster decision-making. It will draw on experience gained from more than 60 Fabric implementations for customers ranging from SMEs to large enterprises. Participants will gain concrete insights into proven architectural principles and a practical use case.

14.30–15.00 – Stage One

Digital sovereignty – identifying risks. Managing investments securely.

In the face of regulatory requirements, geopolitical uncertainties and growing technological dependencies, digital sovereignty is becoming a crucial factor for success. Yet many organisations are still making decisions on the cloud, AI and data platforms without an objective basis for assessment.

The Bechtle Index of Sovereignty (BIoS) makes digital sovereignty measurable: it assesses the overall architecture of business-critical processes and provides transparency regarding data sovereignty, technological independence, capabilities, risks and areas for action.

This transforms an abstract goal into a manageable management metric – and turns gut feeling into a sound basis for decision-making.

Geopolitical tensions, increasing regulatory requirements and growing dependencies on technology platforms are changing the framework for strategic decision-making – often faster than existing governance structures can react.

At its core, this is about the ability to make autonomous decisions at any time based on robust overall architectures – without unthinkingly perpetuating technological dependencies.

As part of Customer Journey Day Frankfurt, we are inviting managing directors and senior decision-makers to an exclusive executive roundtable – a confidential, moderated discussion among peers in a deliberately small group.

The Bechtle Index of Sovereignty (BIoS) serves as a common frame of reference – a tool that makes digital sovereignty visible and comparable across the dimensions of data sovereignty, technological independence and organisational competence within robust overall architectures.

• Prof. Dr Martin Kaloudis | Divisional Director, Bechtle Group
• KPMG | Strategy & Governance
• Goethe University Frankfurt | Business & Science