Customer Success - Dec 2, 2025

Exceptional service – Bechtle as Volkswagen Group’s Managed Workplace Partner.

When a global player like Volkswagen looks for an IT service partner, it’s a unique opportunity. Since 2014, Bechtle has ensured the automotive giant’s IT workplaces run seamlessly. In 2022, the partnership was renewed and expanded and Bechtle now manages the entire workplace lifecycle for VW, Audi, Škoda, MAN Truck & Bus, MAN Energy Solutions and Volkswagen Financial Services. The clear goal: efficient, future-proof operation of modern IT workplaces.

Written by

Jürgen Schrank

Corporate Communications and Brand Management

E-Mail: juergen.schrank@bechtle.com

As part of this collaboration, Bechtle provides IT support for all Volkswagen Group brands across Central Europe. More than 550 specialists keep IT running—remotely from two Service Operation Centres and on-site in Germany, Austria, Switzerland, Denmark and the Czech Republic.

“We’re streamlining our portfolio, optimising processes and elevating our services—always aligned with Volkswagen Group’s objectives,” says Alexander Köhler, Managing Director, Bechtle Managed Services. With its flexible, scalable solutions, Bechtle supports around 245,000 employees and adapts quickly to changing demands. Staff can even choose whether their new workplace hardware is delivered to the office or their home.

We’re streamlining our portfolio, optimising processes and elevating our services—always aligned with Volkswagen Group’s objectives.

Alexander Köhler, Managing Director, Bechtle Managed Services

Employees also have options for receiving their device, choosing between a personal handover on-site or quick collection at a service point. At the same time, Bechtle consolidated brand-specific remote support into a central structure—ensuring resources can be deployed where they’re needed most.

Optimised processes cut costs and reduce turnaround times while improving service quality and user satisfaction, for example, appointments are now booked entirely online, with a technician automatically assigned to ensure reliable service. Plus self-service portals make communication simple, fast and transparent—no callbacks, no queues.

Sustainability also plays a key role with an intelligent logistics concept reducing CO₂ emissions and supporting responsible IT operations. Near Volkswagen’s largest plant, Bechtle has built a modern logistics centre that supplies over 60,000 workplaces—cutting transport distances by more than half. What’s more, cargo bikes and electric vehicles further reduce emissions over the last mile.

Bechtle manages IT workplaces for six Volkswagen Group units—and since 2023, Škoda and Volkswagen Financial Services have joined the portfolio. Services cover the entire workplace lifecycle, including remote support, innovative self-service options and IT service points—known as IT Bars—for quick solutions and personal assistance from experienced professionals.

Standardised services are vital for our business. Bechtle’s portfolio, European presence and years of optimised service delivery fit our needs perfectly.

Gilberto Rodrigues de Moura, Head of Digital Workplace, Volkswagen Group IT

Driving transformation together.

A growing number of organisations are facing the challenge of managing complex IT landscapes, ensuring system availability and the efficient use of resources. In partnership with Bechtle, the VW Group’s requirements will shape the future of workplace services.

“Our long-standing collaboration with Volkswagen proves we can create real value together—and that motivates us to keep rethinking and optimising processes. With tailored managed services and experienced teams, we are supporting Volkswagen on its digital and transformative journey,” says Alexander Köhler, Managing Director, Bechtle Managed Services GmbH.

Gilberto Rodrigues de Moura, Head of Digital Workplace, Volkswagen Group IT, is a strong advocate of a unified IT service strategy. Working closely with Bechtle, he is driving the evolution of the entire workplace lifecycle: “Standardised services are vital for our business. Bechtle’s portfolio, European presence and years of optimised service delivery fit our needs perfectly. Our employees can always rely on our services, and as a Group we can respond strategically and flexibly to changing conditions.”

This post was published on Dec 2, 2025.