Turning AI into measurable business value.
AI is transforming how people collaborate, access knowledge and get work done. Lasting value, however, comes not from deploying the technology alone, but from integrating it securely, cost-effectively and at scale into day-to-day operations and business-critical processes. Bechtle supports organisations throughout this journey, from identifying relevant use cases and designing agent-based workflows and context-aware knowledge solutions to establishing governance, driving adoption and managing organisational change.
The ISG Provider Lens™ Future of Work – Services 2026 Report recognises this expertise, naming Bechtle a Leader in Germany and Switzerland for AI-augmented Collaboration and Experience Services. Bechtle also achieved seven additional Leader rankings across Workplace Strategy, Digital Workplace Operations, and Smart and Sustainable Workplace Services.
From AI experimentation to measurable business value.
In the AI-augmented Collaboration and Experience Services quadrant, ISG evaluates providers that design, implement and continuously enhance workplace collaboration and communication solutions using AI and agent-based assistants. The report highlights Bechtle’s ability to support customers throughout the entire journey, from initial pilot projects to enterprise-wide adoption and scaling, while also addressing key areas such as change management and multi-agent systems. It also recognises Bechtle’s deep expertise in digital workplaces, digital sovereignty and Digital Employee Experience (DEX).
